Ticket #69107

Athena · hp laptop burning smell/smoking

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 115122589
Customer: Athena
Phone: (910) 787-2130
Primary issue: hp laptop burning smell/smoking
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69107

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateAug 18, 4:51 PM

RepairShopr ticket status update requested: Quote Ready

options publishedAug 18, 4:51 PM

Repair Options Published to Customer Portal
1. None — $1,359.95
2. Minimum — $350.00
Customer notified:
No

update publishedAug 18, 4:51 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
After taking your laptop apart, we found a burnt charging port and burnt plastic inside the charger. We could not determine what caused the burning. The main board inside your laptop did not respond when we tested it with other chargers, which means the board has failed. The board would need to be replaced, though a technician who specializes in board-level repair may be able to fix it instead.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedAug 18, 4:50 PM

Repair Options Published to Customer Portal
1. None — $1,359.95
2. Minimum — $350.00
Customer notified:
No

update publishedAug 18, 4:50 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
After taking your laptop apart, we found a burnt charging port and burnt plastic inside the charger. We could not determine what caused the burning. The main board inside your laptop did not respond when we tested it with other chargers, which means the board has failed. The board would need to be replaced, though a technician who specializes in board-level repair may be able to fix it instead.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdAug 7, 4:36 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69107
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.