Computer Warriors
Tickets/#69105

Ticket #69105

Dana · Morovol Custom Build Bluetooth issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115118982
Customer
Dana
Phone
+1 (202) 604-3544
Primary issue
Morovol Custom Build Bluetooth issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69105

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Can you let me know if my computer is ready for pickup?

Received:
August 25, 2026 at 12:54 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. customer message
    Customer replied via Repair Status Portal:

How soon do you think it will be be ready?

Received:
August 24, 2026 at 10:14 AM EDT
Ticket status set to: Customer Reply
  5. status update
    RepairShopr ticket status update requested: Customer Reply
  6. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$334.95
Customer-facing summary:
We can replace your failing SSD (the drive that stores all your files and programs) with a new one, install a fresh copy of Windows 11 with all the necessary software to make everything work properly, and transfer your files over from the old drive. Your files will stay intact, but any games or apps you had installed will need to be reinstalled afterward.
Approval timestamp:
August 24, 2026 at 10:14 AM EDT
Next recommended RepairShopr status:
Customer Reply
  7. status update
    RepairShopr ticket status update requested: Quote Ready
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $334.95
2. Minimum — $259.95
Customer notified:
No
  9. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your solid-state drive (SSD), which stores your files and Windows itself, is failing. This has caused corruption in Windows that has affected the software controlling your USB ports and Bluetooth. Replacing the failing SSD and reinstalling Windows will resolve this issue.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $334.95
2. Minimum — $259.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your solid-state drive (SSD), which stores your files and Windows itself, is failing. This has caused corruption in Windows that has affected the software controlling your USB ports and Bluetooth. Replacing the failing SSD and reinstalling Windows will resolve this issue.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $334.95
2. Minimum — $259.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your solid-state drive (SSD), which stores your files and Windows itself, is failing. This has caused corruption in Windows that has affected the software controlling your USB ports and Bluetooth. Replacing the failing SSD and reinstalling Windows will resolve this issue.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69105
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.