Computer Warriors
Tickets/#69097

Ticket #69097

Amanda · MacBook Pro Power and Trackpad issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115103456
Customer
Amanda
Phone
(443) 966-2368
Primary issue
MacBook Pro Power and Trackpad issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69097

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$259.95
Customer-facing summary:
We'll replace the trackpad assembly in your MacBook Pro and fully retest it, including the Force Touch click feature, to make sure it works properly. eta for part arrival is 2-3 days
Approval timestamp:
August 14, 2026 at 1:58 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $259.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your trackpad still moves the pointer correctly, but it no longer clicks or gives that tap-feel when pressed. We tested this outside of your normal system, which rules out a settings or software cause. Apple's built-in diagnostic test passed, and your battery shows no signs of swelling. Based on our testing, the trackpad assembly itself is the most likely cause.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $259.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your trackpad still moves the pointer correctly, but it no longer clicks or gives that tap-feel when pressed. We tested this outside of your normal system, which rules out a settings or software cause. Apple's built-in diagnostic test passed, and your battery shows no signs of swelling. Based on our testing, the trackpad assembly itself is the most likely cause.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69097
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.