Computer Warriors
Tickets/#69095

Ticket #69095

Robert · NexaByte Hub Scam Issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69095 (Robert Erdmann) CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection is not functioning properly. This may indicate system file corruption or permission issues. - 13 recent application crashes detected - indicates potential instability or problematic software. IMPORTANT ISSUES: - Low disk space on C: drive - only 14% capacity remaining (57GB total). Recommend cleanup or expansion before system becomes unstable. - SMART data unavailable - "View HDD SMART Info" returned no driver information. Unable to assess hard drive health status. May need to install storage drivers or investigate drive connectivity. MINOR FINDINGS: - Restore point creation completed successfully. - System time synchronized. - No BSOD events found in logs. - No malware or suspicious processes detected by HijackThis or ProcessHawk. RECOMMENDATION: Address low disk space immediately and investigate why System File Checker cannot run. Attempt to reinstall or repair storage drivers to enable SMART monitoring. Investigate cause of recent app crashes.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115098707
Customer
Robert
Phone
(910) 599-2483
Primary issue
NexaByte Hub Scam Issue
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69095

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer selected a Protection Plan with their repair: Gold — $139.95/yr. Plan billing starts when the repair is picked up.
  3. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$729.95
Customer-facing summary:
We recommend replacing your current computer instead of putting more money into it, since its low-end Pentium processor and 4GB of memory will continue to limit performance. We suggest an Acer Aspire Go 15 Touchscreen with a Ryzen 5 processor, 16GB of memory, and a 1TB SSD (a fast storage drive) running Windows 11. We'll transfer your files and setup to the new computer, clean up the unwanted software and security concerns we found, fully update it, and include a 1-year hardware warranty.
Approval timestamp:
August 13, 2026 at 9:51 AM EDT
Next recommended RepairShopr status:
Customer Reply
  4. status update
    RepairShopr ticket status update requested: Quote Ready
  5. options published
    Repair Options Published to Customer Portal
1. Recommended — $729.95
2. Minimum — $125.00
Customer notified:
No
  6. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted 13 of these over the past 30 days. Storage on your main drive is filling up, which can make a computer feel sluggish. Your laptop also has less memory installed than we'd recommend for comfortable everyday use. On the plus side, your battery is holding a full, strong charge, and we didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  7. options published
    Repair Options Published to Customer Portal
1. Recommended — $729.95
2. Minimum — $125.00
Customer notified:
No
  8. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted 13 of these over the past 30 days. Storage on your main drive is filling up, which can make a computer feel sluggish. Your laptop also has less memory installed than we'd recommend for comfortable everyday use. On the plus side, your battery is holding a full, strong charge, and we didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  9. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69095
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.