Ticket #69092
DJ · Omen Laptop Broken Charger inside Port
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69092 Customer: DJ Dometrorch CRITICAL ISSUES DETECTED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires immediate attention. - Recent application crashes: 3 crashes detected. Review application event logs to identify problematic software. NOTABLE FINDINGS: - View HDD SMART Info returned no driver data. Unable to assess hard drive SMART status - this is unusual and should be investigated to ensure drive health monitoring is functional. - Storage configuration includes multiple partitions across different file systems (NTFS, exFAT, FAT). C: drive at 952GB capacity appears reasonable. No critical disk space issues detected at this time. - Device Manager and driver checks completed. List of installed drivers available for review if hardware conflicts suspected. RECOMMENDATION: Address the System File Checker service failure as priority. This may require system repair or recovery operations. Investigate the SMART monitoring issue to ensure hard drive diagnostics are functional. Follow up on the 3 recent app crashes to identify root cause.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115082420
- Customer
- DJ
- Phone
- (573) 424-9093
- Primary issue
- Omen Laptop Broken Charger inside Port
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69092
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $214.90 Customer-facing summary: We would order a new HP OEM 230W Charging and a new HP OEM Charging Jack Flex for this system to repair and replace the damaged parts. We would then test the rest of the system for any other issues and report back to you. If the system has no other issues, this is what would be owed before tax. If there are other issues, as stated above we'd make you aware and let you choose how you want to proceed. The parts would take 3 to 5 business days to arrive which does not include the weekend. Approval timestamp: August 13, 2026 at 6:17 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Minimum — $214.90 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello DJ, this is Anthony from The Computer Warriors. I have completed my checks on your device that I can without the unit powering on. Since the unit does not power on, we cannot test the unit for any software related issues or other hardware issues. At minimum the system will need a new charger and charging port. Listed below is the quote for that repair. If you approve that repair and those parts arrive and then the unit has other issues, we will make you aware of them and give you an updated quote and let you choose if you want to proceed with the repair to fix the other issues, if you only want the minimum work completed, or if you want to stop repairs all together. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Minimum — $214.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello DJ, this is Anthony from The Computer Warriors. I have completed my checks on your device that I can without the unit powering on. Since the unit does not power on, we cannot test the unit for any software related issues or other hardware issues. At minimum the system will need a new charger and charging port. Listed below is the quote for that repair. If you approve that repair and those parts arrive and then the unit has other issues, we will make you aware of them and give you an updated quote and let you choose if you want to proceed with the repair to fix the other issues, if you only want the minimum work completed, or if you want to stop repairs all together. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Minimum — $214.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello DJ, this is Anthony from The Computer Warriors. I have completed my checks on your device that I can without the unit powering on. Since the unit does not power on, we cannot test the unit for any software related issues or other hardware issues. At minimum the system will need a new charger and charging port. Listed below is the quote for that repair. If you approve that repair and those parts arrive and then the unit has other issues, we will make you aware of them and give you an updated quote and let you choose if you want to proceed with the repair to fix the other issues, if you only want the minimum work completed, or if you want to stop repairs all together. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69092 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.