Computer Warriors
Tickets/#69091

Ticket #69091

Dai · acer gaming laptop fan issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69091 (Dai Nguyen) CRITICAL ISSUES DETECTED: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service failure that requires investigation. - 588 recent application crashes detected. This is unusually high and suggests systemic stability issues, possible driver conflicts, or memory problems. - HDD SMART information unavailable: "No drivers were found on this system" reported during SMART check. Storage controller drivers may be missing or corrupted, preventing proper drive health monitoring. NOTABLE FINDINGS: - Firewall status not reported as enabled. Verify firewall is running and properly configured. - Storage capacity: C: drive at 55.9% utilization (475GB used of ~850GB), D: drive at 100% full (81GB exFAT), E: drive at 100% full (849GB exFAT). D and E drives are at capacity - may impact system performance and updates. RECOMMENDATION: Priority actions: Investigate WRP service failure, address missing storage drivers, check for driver conflicts causing app crashes, and free up space on D and E drives. Full diagnostic report available for detailed tool output review.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114951818
Customer
Dai
Phone
(910) 357-8150
Primary issue
acer gaming laptop fan issue
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69091

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$154.90
Customer-facing summary:
Along with replacing the fans, we would recommend replacing the battery to increase uptime while the laptop is not on the charger.
Approval timestamp:
September 6, 2026 at 6:12 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $154.90
2. Minimum — $74.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
During our diagnostics, we noticed your fans were much louder than they should be. This could be related to an issue with the bearings coming lose. Our next step is to replace the fans. Additionally, our scans showed that your battery is below a threshold that we would consider healthy and, while it's not urgent, we would suggest replacing this battery if you are having issues with device uptime without it being on the charger.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  7. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69091
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.