Computer Warriors
Tickets/#69074

Ticket #69074

Sean · HP AOI Screen/Possible data

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - TICKET 69074 (Sean Hunt) CRITICAL ISSUES FOUND: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Recent application crashes detected: 9 crashes logged. Recommend reviewing Event Viewer crash logs to identify problematic applications. NOTABLE FINDINGS: - View HDD SMART Info reported: "No drivers were found on this system." This is unusual and suggests either a driver detection issue or potential storage subsystem problem. Verify storage drivers are properly installed. - Disk space status: C: drive at 952GB capacity (appears nearly full based on system specifications). Recommend checking actual free space percentage to ensure it's not exceeding safe thresholds. ITEMS THAT COMPLETED SUCCESSFULLY: - System time synchronized - Restore point created - Device Manager scan completed - Startup applications and installed drivers enumerated - HijackThis scan completed with no malware indicators noted - ProcessHawk analysis completed RECOMMENDATION: Prioritize investigation of the System File Checker failure and recent application crashes. Verify storage driver installation status and check available disk space on C: drive to rule out space-related issues.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114904416
Customer
Sean
Phone
(910) 612-4394
Primary issue
HP AOI Screen/Possible data
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69074

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).
  2. status update
    RepairShopr ticket status update requested: Customer Reply
  3. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$434.95
Customer-facing summary:
We can order a replacement display assembly for the unit that would resolve the damaged display. This part would take 3 to 5 business days to arrive, not including the weekends.
Approval timestamp:
August 11, 2026 at 11:18 AM EDT
Next recommended RepairShopr status:
Customer Reply
  4. status update
    RepairShopr ticket status update requested: Quote Ready
  5. options published
    Repair Options Published to Customer Portal
1. Recommended — $434.95
2. Minimum — $50.00
3. None — $69.95
Customer notified:
No
  6. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sean, this is Anthony from The Computer Warriors. I have completed my checks on your device and don't see any issues other than the damaged display. Since I cannot see the display and the system will not display out to an external monitor, I cannot test any of the software right now. But I can hear the system chime as if it's booted to the desktop. So it seems this unit will only need a display replacement and the unit is new enough that it is worth getting repaired. Listed below is the repair option for the device and also a data transfer quote.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  7. options published
    Repair Options Published to Customer Portal
1. Recommended — $434.95
2. Minimum — $50.00
3. None — $69.95
Customer notified:
No
  8. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sean, this is Anthony from The Computer Warriors. I have completed my checks on your device and don't see any issues other than the damaged display. Since I cannot see the display and the system will not display out to an external monitor, I cannot test any of the software right now. But I can hear the system chime as if it's booted to the desktop. So it seems this unit will only need a display replacement and the unit is new enough that it is worth getting repaired. Listed below is the repair option for the device and also a data transfer quote.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69074
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.