Computer Warriors
Tickets/#69063

Ticket #69063

Elizabeth · hp laptop bios error message

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114778014
Customer
Elizabeth
Phone
(910) 554-7836
Primary issue
hp laptop bios error message
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69063

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $559.95
2. None — $379.95
3. Minimum — $304.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your hard drive (HDD) is starting to fail. We found this is making your whole system run slower and is causing the error messages you've been seeing when the laptop starts up. We also found that your laptop is running Windows 10, which is no longer receiving security updates from Microsoft. This puts your data at risk from hackers, scammers, and other bad actors. Everything else in your laptop, including the battery, is healthy and working normally. Your laptop has 8GB of RAM, which is fine for basic web browsing, but if you plan to multi-task we'd recommend upgrading to at least 16GB of RAM.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $559.95
2. None — $379.95
3. Minimum — $304.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your hard drive (HDD) is starting to fail. We found this is making your whole system run slower and is causing the error messages you've been seeing when the laptop starts up. We also found that your laptop is running Windows 10, which is no longer receiving security updates from Microsoft. This puts your data at risk from hackers, scammers, and other bad actors. Everything else in your laptop, including the battery, is healthy and working normally. Your laptop has 8GB of RAM, which is fine for basic web browsing, but if you plan to multi-task we'd recommend upgrading to at least 16GB of RAM.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $609.90
2. None — $429.95
3. Minimum — $354.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your hard drive (HDD) is starting to fail. We found this is making your whole system run slower and is causing the error messages you've been seeing when the laptop starts up. We also found that your laptop is running Windows 10, which is no longer receiving security updates from Microsoft. This puts your data at risk from hackers, scammers, and other bad actors. Everything else in your laptop, including the battery, is healthy and working normally. Your laptop has 8GB of RAM, which is fine for basic web browsing, but if you plan to multi-task we'd recommend upgrading to at least 16GB of RAM.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $609.90
2. None — $429.95
3. Minimum — $354.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your hard drive (HDD) is starting to fail. We found this is making your whole system run slower and is causing the error messages you've been seeing when the laptop starts up. We also found that your laptop is running Windows 10, which is no longer receiving security updates from Microsoft. This puts your data at risk from hackers, scammers, and other bad actors. Everything else in your laptop, including the battery, is healthy and working normally. Your laptop has 8GB of RAM, which is fine for basic web browsing, but if you plan to multi-task we'd recommend upgrading to at least 16GB of RAM.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  10. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  12. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  13. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69063
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.