Computer Warriors
Tickets/#69062

Ticket #69062

Andrew · Dell Laptop Physical Damage plus Sign In

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114775932
Customer
Andrew
Phone
(910) 777-1490
Primary issue
Dell Laptop Physical Damage plus Sign In
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69062

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $509.95
2. None — $629.95
3. None — $859.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Andrew, I have completed my checks on your device. For your device it will need a hinge up assembly replacement as Dell does not sell just the Lid portion of the unit sadly. This would replace the entire top panel of the laptop including the lid, hinges, and display. We also found your system is in a temporary profile and the Windows OS is corrupted which has stuck the unit in this temp profile. Luckily we can see the original profile and can backup and files stores locally on the machine. For our replacement options listed below, please feel free to come down and take a look at them before making a decision if the replacement route is the route you'd like to take.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $509.95
2. None — $629.95
3. None — $859.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Andrew, I have completed my checks on your device. For your device it will need a hinge up assembly replacement as Dell does not sell just the Lid portion of the unit sadly. This would replace the entire top panel of the laptop including the lid, hinges, and display. We also found your system is in a temporary profile and the Windows OS is corrupted which has stuck the unit in this temp profile. Luckily we can see the original profile and can backup and files stores locally on the machine. For our replacement options listed below, please feel free to come down and take a look at them before making a decision if the replacement route is the route you'd like to take.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $509.95
2. None — $629.95
3. None — $859.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Andrew, I have completed my checks on your device. For your device it will need a hinge up assembly replacement as Dell does not sell just the Lid portion of the unit sadly. This would replace the entire top panel of the laptop including the lid, hinges, and display. We also found your system is in a temporary profile and the Windows OS is corrupted which has stuck the unit in this temp profile. Luckily we can see the original profile and can backup and files stores locally on the machine. For our replacement options listed below, please feel free to come down and take a look at them before making a decision if the replacement route is the route you'd like to take.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $509.95
2. None — $629.95
3. None — $859.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Andrew, I have completed my checks on your device. For your device it will need a hinge up assembly replacement as Dell does not sell just the Lid portion of the unit sadly. This would replace the entire top panel of the laptop including the lid, hinges, and display. We also found your system is in a temporary profile and the Windows OS is corrupted which has stuck the unit in this temp profile. Luckily we can see the original profile and can backup and files stores locally on the machine. for our replacement options listed below, please feel free to come down and take a look at them before making a decision if the replacement route is the route you'd like to take.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $509.95
2. None — $629.95
3. None — $859.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Andrew, I have completed my checks on your device. For your device it will need a hinge up assembly replacement as Dell does not sell just the Lid portion of the unit sadly. This would replace the entire top panel of the laptop including the lid, hinges, and display. We also found your system is in a temporary profile and the Windows OS is corrupted which has stuck the unit in this temp profile. Luckily we can see the original profile and can backup and files stores locally on the machine. for our replacement options listed below, please feel free to come down and take a look at them before making a decision if the replacement route is the route you'd like to take.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $509.95
2. None — $629.95
3. None — $859.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Andrew, I have completed my checks on your device. For your device it will need a hinge up assembly replacement as Dell does not sell just the Lid portion of the unit sadly. This would replace the entire top panel of the laptop including the lid, hinges, and display. We also found your system is in a temporary profile and the Windows OS is corrupted which has stuck the unit in this temp profile. Luckily we can see the original profile and can backup and files stores locally on the machine.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69062
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.