Computer Warriors
Tickets/#69057

Ticket #69057

Bill · Desktop Multiple Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114767458
Customer
Bill
Phone
(404) 543-9516
Primary issue
Desktop Multiple Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69057

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$384.95
Customer-facing summary:
We can completed a password removal to remove the password to allow us to get back into the system. We can then copy all of the personal data from the current undersized drive to a larger drive to give the system more space to save things and install new programs and applications later on. This can be completed in 1 to 2 business days from approval.
Approval timestamp:
August 13, 2026 at 9:22 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $384.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Bill, this is Anthony from The Computer Warriors. I have completed my checks on your device. I can confirm we can complete a password removal to get you back into your computer and then as for your storage issue. We can install a larger drive to hold all of your data, maintain all of your current programs and applications, as well as logins. This device is still in great physical shape and should easily last another 4 to 6 years. Below is listed the quote for the repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $384.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Bill, this is Anthony from The Computer Warriors. I have completed my checks on your device. I can confirm we can complete a password removal to get you back into your computer and then as for your storage issue. We can install a larger drive to hold all of your data, maintain all of your current programs and applications, as well as logins. This device is still in great physical shape and should easily last another 4 to 6 years. Below is listed the quote for the repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $384.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Bill, this is Anthony from The Computer Warriors. I have completed my checks on your device. I can confirm we can complete a password removal to get you back into your computer and then as for your storage issue. We can install a larger drive to hold all of your data, maintain all of your current programs and applications, as well as logins. This device is still in great physical shape and should easily last another 4 to 6 years. Below is listed the quote for the repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69057
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.