Computer Warriors
Tickets/#69056

Ticket #69056

David · Dell Charging Issue and BIOS

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69056 (David Pepper) CRITICAL ISSUES FOUND: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file integrity issues that cannot be automatically repaired. - 32 recent application crashes detected. This is a significant number and suggests underlying stability problems. - SMART data unavailable: View HDD SMART Info returned "No drivers were found on this system." This prevents proper hard drive health monitoring and is unusual for a standard Windows installation. NOTABLE FINDINGS: - Storage capacity appears adequate across all drives (C: 932GB, D: 131GB, E: 0GB, F: 799GB). No critical disk space issues detected. - Restore point was created successfully for recovery purposes. - System time was synced. RECOMMENDATION: The combination of WRP failure, high crash count, and missing SMART drivers suggests potential system corruption or driver issues. Consider running SFC in Safe Mode with elevated privileges, updating chipset/storage drivers, and investigating the cause of recent app crashes. Request customer input on when crashes began and which applications are affected.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114765746
Customer
David
Phone
(703) 408-4635
Primary issue
Dell Charging Issue and BIOS
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69056

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
4. None — $349.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did find the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
4. None — $349.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did find the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
4. None — $349.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did find the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
4. None — $349.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did find the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
4. None — $349.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did find the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
4. None — $349.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did find the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did find the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  16. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did find the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  18. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
Customer notified:
No
  19. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did fine the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  20. options published
    Repair Options Published to Customer Portal
1. Recommended — $579.90
2. Minimum — $89.95
3. None — $354.90
Customer notified:
No
  21. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and have some repair options listed below. What I can tell you is the system gets a good clean bill of health software wise. There are no major software issues, no Malware or viruses, and the system is in good overall shape. We did fine the USB-C Thunderbolt port is not working and also the battery is wearing out to about 60% health. Below are some options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  22. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  23. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69056
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.