Computer Warriors
Tickets/#69041

Ticket #69041

Jerry · MacBook Air Screen Replacement

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114596089
Customer
Jerry
Phone
(704) 560-1957
Primary issue
MacBook Air Screen Replacement
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69041

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$534.95
Customer-facing summary:
We can order a Grade B OEM Pull that will also come with the same 1 year warranty against defects, but not liquid or physical damage. It would take the same 2 to 4 business days to arrive, not including the weekend. (Grade B pulls will sometimes have scratches or small dings to the aluminum housing.)
Approval timestamp:
August 7, 2026 at 12:56 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $594.95
2. None — $579.95
3. Minimum — $534.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks of your Macbook Air you dropped off with a damaged display. We have found no other issues with the unit other than the damaged display and there are no issues that would cause us not to be able to repair the device. Listed below are two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $594.95
2. None — $579.95
3. Minimum — $534.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks of your Macbook Air you dropped off with a damaged display. We have found no other issues with the unit other than the damaged display and there are no issues that would cause us not to be able to repair the device. Listed below are two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $594.95
2. None — $579.95
3. Minimum — $534.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks of your Macbook Air you dropped off with a damaged display. We have found no other issues with the unit other than the damaged display and there are no issues that would cause us not to be able to repair the device. Listed below are two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $594.95
2. None — $579.95
3. Minimum — $534.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks of your Macbook Air you dropped off with a damaged display. We have found no other issues with the unit other than the damaged display and there are no issues that would cause us not to be able to repair the device. Listed below are two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $594.95
2. Minimum — $579.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks of your Macbook Air you dropped off with a damaged display. We have found no other issues with the unit other than the damaged display and there are no issues that would cause us not to be able to repair the device. Listed below are two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69041
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.