Computer Warriors
Tickets/#69033

Ticket #69033

Nathan · Macbook Pro Broken Screen

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114587897
Customer
Nathan
Phone
(910) 777-1255
Primary issue
Macbook Pro Broken Screen
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69033

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. options published
    Repair Options Published to Customer Portal
1. Recommended — $529.95
2. None — $0.00
Customer notified:
No
  2. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  3. options published
    Repair Options Published to Customer Portal
1. Recommended — $529.95
2. None — $0.00
Customer notified:
No
  4. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  5. status update
    Approval reset by staff. Customer can choose an option again.
  6. status update
    RepairShopr ticket status update requested: Customer Reply
  7. approval
    Customer selected a Protection Plan with their repair: Gold — $14.95/mo. Plan billing starts when the repair is picked up.
  8. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$529.95
Customer-facing summary:
We'll replace your MacBook Pro's broken screen with a new one, so your laptop displays properly again.
Approval timestamp:
August 4, 2026 at 12:13 PM EDT
Next recommended RepairShopr status:
Customer Reply
  9. status update
    RepairShopr ticket status update requested: Quote Ready
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $529.95
2. None — $0.00
Customer notified:
No
  11. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. status update
    RepairShopr ticket status update requested: Quote Ready
  13. options published
    Repair Options Published to Customer Portal
1. Recommended — $529.95
Customer notified:
No
  14. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  15. options published
    Repair Options Published to Customer Portal
1. Recommended — $529.95
Customer notified:
No
  16. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  18. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69033
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.