Ticket #69031
Jon · Custom Build Boot Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69031 (Jon Akins) CRITICAL ISSUES: - System File Checker failed to start repair service - indicates potential Windows system integrity problem that requires attention - Recent app crashes detected: 31 instances logged - suggests potential software instability or driver conflicts HARDWARE STATUS: - HDD SMART information reviewed for both drives (ADATA SP550 and WDC WD10EZEX): - ADATA drive: All SMART attributes normal, no errors detected - WDC drive: All SMART attributes normal, no errors detected - Both drives passed health checks DISK SPACE STATUS: - Storage usage within normal limits across all drives - No critical disk space warnings detected OTHER FINDINGS: - System time synced successfully - Restore point created successfully - No Blue Screen of Death events found in logs - Device Manager check completed - Drivers and installed applications enumerated without critical errors RECOMMENDATION: Investigate the 31 recent app crashes to identify problematic applications or driver conflicts. Attempt to run System File Checker again with administrative privileges to repair any corrupted system files. Review application event logs for crash details.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114585516
- Customer
- Jon
- Phone
- (910) 228-6066
- Primary issue
- Custom Build Boot Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69031
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69031 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.