Computer Warriors
Tickets/#69028

Ticket #69028

Edword · Custom Build Repair Diag

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114555374
Customer
Edword
Phone
(910) 622-7052
Primary issue
Custom Build Repair Diag
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69028

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$419.95
Customer-facing summary:
We can replace the motherboard with a brand new B850 motherboard from Gigabyte that would meet the same specifications as your current. We would then install the motherboard, and test the system fully to make sure everything is working correctly. This quote is based off if you can provide the bitlocker key. The motherboard would take 3 to 5 business days to arrive.
Approval timestamp:
August 6, 2026 at 7:56 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $419.95
2. None — $579.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Edword, I have completed my diagnostics of your device and determined your damaged AM5 socket on your motherboard. We have tested your processor, memory, and GPU in our test bench and they all work fine. Your current Western Digital NVMe SSD is bitlockered encrypted. So if you do replace the motherboard in this system, you will need to provide the bitlocker key to get back into the Windows install or you can wipe and reinstall the entire system after.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $419.95
2. None — $579.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Edword, I have completed my diagnostics of your device and determined your damaged AM5 socket on your motherboard. We have tested your processor, memory, and GPU in our test bench and they all work fine. Your current Western Digital NVMe SSD is bitlockered encrypted. So if you do replace the motherboard in this system, you will need to provide the bitlocker key to get back into the Windows install or you can wipe and reinstall the entire system after.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $419.95
2. None — $579.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Edword, I have completed my diagnostics of your device and determined your damaged AM5 socket on your motherboard. We have tested your processor, memory, and GPU in our test bench and they all work fine. Your current Western Digital NVMe SSD is bitlockered encrypted. So if you do replace the motherboard in this system, you will need to provide the bitlocker key to get back into the Windows install or you can wipe and reinstall the entire system after.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69028
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.