Ticket #69018
Kevin · Lenovo Possible Hack
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69018 (Kevin Cook) CRITICAL ISSUES IDENTIFIED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file integrity issues that cannot be automatically remediated. - Recent application crashes detected: 2 recent crashes logged. Review event viewer for specific crash details and affected applications. NOTABLE FINDINGS: - View HDD SMART Info returned no drivers found - unable to retrieve hard drive health status. Recommend manual SMART check or driver installation to monitor disk health. - Storage configuration: Multiple partitions detected (C, D, E, F drives). E:\ drive shows 0GB capacity - verify if this is a disconnected/failed drive or configuration error. RECOMMENDATIONS: - Investigate the System File Checker error - may require boot into Safe Mode or Windows Recovery Environment to repair system files. - Identify and document the 2 recent app crashes for further troubleshooting. - Verify SMART driver status and obtain hard drive health report. - Confirm status of E:\ drive partition. All other scans completed. No malware detected. No BSOD events found. Disk space within normal ranges.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114540908
- Customer
- Kevin
- Phone
- (901) 438-4059
- Primary issue
- Lenovo Possible Hack
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69018
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $85.00 Customer-facing summary: We can complete our Tuneup process that will remove any and all PUP's to clean up the system while also completing any and all Windows updates and driver updates for hardware in the system. This process typically takes 1 business from approval. Approval timestamp: August 6, 2026 at 2:15 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kevin, I have completed my checks on your device and found no hardware issues with the device. The device does have some software on it that will need to be removed through out Tuneup process that are considered PUP's or Potentially Unwanted Programs. These programs can facilitate and assist with redirecting you to unwanted sites or phishing websites. Below is listed what we can do to resolve this for you. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kevin, I have completed my checks on your device and found no hardware issues with the device. The device does have some software on it that will need to be removed through out Tuneup process that are considered PUP's or Potentially Unwanted Programs. These programs can facilitate and assist with redirecting you to unwanted sites or phishing websites. Below is listed what we can do to resolve this for you. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kevin, I have completed my checks on your device and found no hardware issues with the device. The device does have some software on it that will need to be removed through out Tuneup process that are considered PUP's or Potentially Unwanted Programs. These programs can facilitate and assist with redirecting you to unwanted sites or phishing websites. Below is listed what we can do to resolve this for you. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69018 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.