Ticket #69013
Ed · HP AOI Possible Hack
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69013 (Ed Murrill) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file corruption or WRP service malfunction. Recommend manual SFC scan or system repair. - Recent app crashes detected: 15 crashes logged. Investigate application event logs for patterns or specific problematic software. - Storage concern: C: drive at 475GB capacity with limited free space visible. Verify actual free space percentage to ensure adequate room for system operations and updates. NOTABLE FINDINGS: - View HDD SMART Info returned "No drivers were found on this system" - unusual result that may indicate storage controller driver issues or diagnostic tool limitation. Verify storage drivers are properly installed in Device Manager. - Multiple tool outputs returned CSS/styling code instead of readable diagnostic data (Tailwind CSS formatting issues in report generation). Actual diagnostic results for battery health, blue screen checks, device manager, startup apps, installed apps, HijackThis, and ProcessHawk are unreadable. Recommend re-running diagnostics or checking diagnostic software for corruption. RECOMMENDATION: Re-run full diagnostic suite to obtain clear results, particularly for the tools that returned unreadable output. Prioritize System File Checker repair and app crash investigation.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114535198
- Customer
- Ed
- Phone
- (858) 272-6327
- Primary issue
- HP AOI Possible Hack
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69013
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $264.95 Customer-facing summary: We can remove all remote software from the machine that the scammers could have used to attempt to remote into the computer as well as run all Windows and driver updates to get the system full updated. We can also upgrade your RAM from 8GB to 16GB to give the system more resources to use when having multiple programs open or multiple tabs open during web browsing. This solution would take 2 to 4 business days to complete as I would need to order the RAM. Approval timestamp: August 6, 2026 at 4:13 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $264.95 2. Minimum — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ed, this is Anthony from The Computer Warriors. I have completed my checks on your device and found two areas I would like to bring to your attention. The first is luckily your device has not been hacked, but there were instances of remote software installed that could have allowed someone remote access. There are no viruses or malware on the device, so it is virus free. Secondly we found the system only has 8GB of RAM and the minimum we recommend for a good experience with Windows 11 is 16GB. Below are some option for repair and upgrade for your system with time table for completion. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $264.95 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ed, this is Anthony from The Computer Warriors. I have completed my checks on your device and found two areas I would like to bring to your attention. The first is luckily your device has not been hacked, but there were instances of remote software installed that could have allowed someone remote access. There are no viruses or malware on the device, so it is virus free. Secondly we found the system only has 8GB of RAM and the minimum we recommend for a good experience with Windows 11 is 16GB. Below are some option for repair and upgrade for your system with time table for completion. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $264.95 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ed, this is Anthony from The Computer Warriors. I have completed my checks on your device and found two areas I would like to bring to your attention. The first is luckily your device has not been hacked, but there were instances of remote software installed that could have allowed someone remote access. There are no viruses or malware on the device, so it is virus free. Secondly we found the system only has 8GB of RAM and the minimum we recommend for a good experience with Windows 11 is 16GB. Below are some option for repair and upgrade for your system with time table for completion. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $264.95 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ed, this is Anthony from The Computer Warriors. I have completed my checks on your device and found two areas I would like to bring to your attention. The first is luckily your device has not been hacked, but there were instances of remote software installed that could have allowed someone remote access. There are no viruses or malware on the device, so it is virus free. Secondly we found the system only has 8GB of RAM and the minimum we recommend for a good experience with Windows 11 is 16GB. Below are some option for repair and upgrade for your system with time table for completion. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $264.95 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ed, this is Anthony from The Computer Warriors. I have completed my checks on your device and found two areas I would like to bring to your attention. The first is luckily your device has not been hacked, but there were instances of remote software installed that could have allowed someone remote access. There are no viruses or malware on the device, so it is virus free. Secondly we found the system only has 8GB of RAM and the minimum we recommend for a good experience with Windows 11 is 16GB. Below are some option for repair and upgrade for your system with time table for completion. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69013 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.