Ticket #69008
Wyatt · Computer Display Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69008 (Wyatt Devers) CRITICAL ISSUES DETECTED: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires investigation. - Recent app crashes: 420 instances recorded. This is significantly elevated and suggests underlying stability issues - possible driver conflicts, memory problems, or corrupted application files. - SMART data unavailable: View HDD SMART Info returned no driver data, preventing proper hard drive health assessment. Unable to verify drive status. SECONDARY FINDINGS: - Storage configuration: Multiple drives with exFAT formatting detected (D:\ and F:\). Verify customer intent and ensure compatibility with their workflow. - Restore point creation: Completed successfully (useful for potential rollback if issues worsen). RECOMMENDED NEXT STEPS: - Run System File Checker in Safe Mode or via command line with admin elevation (/scannow /restorehealth flags) - Investigate application crash logs in Event Viewer for patterns or specific problem applications - Verify SMART driver installation and run HDD diagnostics separately if SSD/HDD issues suspected - Check Device Manager for any devices with error status or missing drivers - Consider clean boot to isolate software conflicts contributing to crash frequency Most diagnostic tool outputs returned unreadable data (CSS formatting instead of results). Recommend re-running full diagnostics suite to obtain complete picture.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114529739
- Customer
- Wyatt
- Phone
- +1 (910) 622-7128
- Primary issue
- Computer Display Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69008
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $304.95 2. None — $334.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Wyatt, we have completed our checks on your device and have an update for you. During our diagnostics we found that system just needed the RAM and GPU re-seated in their slots to get display out. We then ran the rest of our diagnostics on the system and below are our findings and recommendations. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $304.95 2. None — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Wyatt, we have completed our checks on your device and have an update for you. During our diagnostics we found that system just needed the RAM and GPU re-seated in their slots to get display out. We then ran the rest of our diagnostics on the system and below are our findings and recommendations. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $304.95 2. None — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Wyatt, we have completed our checks on your device and have an update for you. During our diagnostics we found that system just needed the RAM and GPU re-seated in their slots to get display out. We then ran the rest of our diagnostics on the system and below are our findings and recommendations. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $304.95 2. None — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Wyatt, we have completed our checks on your device and have an update for you. During our diagnostics we found that system just needed the RAM and GPU reseated in their slots to get display out. We then ran the rest of our diagnostics on the system and below are our findings and recommendations. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69008 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.