Ticket #69001
Anny · Dell XPS Broken Screen
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR TICKET 69001 - ANNY ROBLES CRITICAL FINDINGS: - Recent app crashes detected: 35 instances logged. This is significantly elevated and warrants investigation into application stability and potential driver or system conflicts. - HDD SMART Info: No drivers were found on this system. This is abnormal and prevents proper monitoring of drive health status. Storage drivers should be installed or verified. STORAGE CONFIGURATION NOTES: - Multiple partitions detected across 4 drives with mixed file systems (NTFS, exFAT, FAT). E:\ drive shows 0GB capacity - verify if this is a failed or disconnected drive. - C:\ drive at 931GB total capacity. Current usage percentage not clearly specified in report, but should be verified to ensure adequate free space for system operations. SYSTEM STATUS: - No malware detected by Windows Defender scan. - No Blue Screen of Death events found in crash logs. - Filesystem issues were checked and corrected by repair utility. - Windows updates have been installed. - Battery health check completed (system is laptop model). RECOMMENDATION: Address the app crash spike (35 recent crashes) as priority. Install or restore missing storage drivers to enable SMART monitoring. Verify status of E:\ drive partition and confirm storage space availability across all drives.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114490926
- Customer
- Anny
- Phone
- (201) 667-8946
- Primary issue
- Dell XPS Broken Screen
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69001
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: Basic Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $779.95 Customer-facing summary: We would replace the display with a brand new assembly to restore function of the device. The part would come with a 1 year warranty against defects, but does not cover physical or liquid damage. Approval timestamp: August 7, 2026 at 8:44 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Minimum — $779.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Anny, this is Anthony from The Computer Warriors. I have taken a look at your device and cannot complete any full diagnostics on the device as with the damaged display this unit will not power on completely. It gives us a 7 white and 2 amber flash code, which per Dell's manual is "No Display Detected". Below is a repair option for the device. If you would like to replace the device rather than repair it, you can come in and take a look at some of our options in store. If data on the device is important, the only way to access that data is by connecting a working display to it. As your device has soldered on storage like a cell phone and not on a removable drive like most computers. So if you do choose to go the replacement route and need data, we would discuss options with you at that time to get data from your device. Thank you. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Minimum — $779.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Anny, this is Anthony from The Computer Warriors. I have taken a look at your device and cannot complete any full diagnostics on the device as with the damaged display this unit will not power on completely. It gives us a 7 white and 2 amber flash code, which per Dell's manual is "No Display Detected". Below is a repair option for the device. If you would like to replace the device rather than repair it, you can come in and take a look at some of our options in store. If data on the device is important, the only way to access that data is by connecting a working display to it. As your device has soldered on storage like a cell phone and not on a removable drive like most computers. So if you do choose to go the replacement route and need data, we would discuss options with you at that time to get data from your device. Thank you. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Minimum — $779.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Anny, this is Anthony from The Computer Warriors. I have taken a look at your device and cannot complete any full diagnostics on the device as with the damaged display this unit will not power on completely. It gives us a 7 white and 2 amber flash code, which per Dell's manual is "No Display Detected". Below is a repair option for the device. If you would like to replace the device rather than repair it, you can come in and take a look at some of our options in store. If data on the device is important, the only way to access that data is by connecting a working display to it. As your device has soldered on storage like a cell phone and not on a removable drive like most computers. So if you do choose to go the replacement route and need data, we would discuss options with you at that time to get data from your device. Thank you. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Minimum — $779.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Anny, this is Anthony from The Computer Warriors. I have taken a look at your device and cannot complete any full diagnostics on the device as with the damaged display this unit will not power on completely. It gives us a 7 white and 2 amber flash code, which per Dell's manual is "No Display Detected". Below is a repair option for the device. If you would like to replace the device rather than repair it, you can come in and take a look at some of our options in store. If data on the device is important, the only way to access that data is by connecting a working display to it. As your device has soldered on storage like a cell phone and not on a removable drive like most computers. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Minimum — $779.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Anny, this is Anthony from The Computer Warriors. I have taken a look at your device and cannot complete any full diagnostics on the device as with the damaged display this unit will not power on completely. It gives us a 7 white and 2 amber flash code, which per Dell's manual is "No Display Detected". Below is a repair option for the device. If you would like to replace the device rather than repair it, you can come in and take a look at some of our options in store. If data on the device is important, the only way to access that data is by connecting a working display to it. As your device has soldered on storage like a cell phone and not on a removable drive like most computers. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69001 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.