Ticket #68997

David · Dell laptop no fan spin w/blue screen

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 114488900
Customer: David
Phone: —
Primary issue: Dell laptop no fan spin w/blue screen
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68997

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateAug 5, 11:47 AM

RepairShopr ticket status update requested: Quote Ready

options publishedAug 5, 11:47 AM

Repair Options Published to Customer Portal
1. Recommended — $94.95
Customer notified:
No

update publishedAug 5, 11:47 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We turned on your laptop and tried some basic software fixes to see if that would get the fans spinning again. Unfortunately, the fans still did not turn on. This tells us the fans themselves will need to be replaced, though there could be deeper problems inside the computer that we haven't found yet. We checked the motherboard and found no sparks, shorts, or physical damage, so for now we believe the fans are the only problem.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedAug 5, 11:47 AM

Repair Options Published to Customer Portal
1. Recommended — $94.95
Customer notified:
No

update publishedAug 5, 11:47 AM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We turned on your laptop and tried some basic software fixes to see if that would get the fans spinning again. Unfortunately, the fans still did not turn on. This tells us the fans themselves will need to be replaced, though there could be deeper problems inside the computer that we haven't found yet. We checked the motherboard and found no sparks, shorts, or physical damage, so for now we believe the fans are the only problem.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdAug 1, 11:01 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68997
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.