Ticket #68996
Andrea · Lenovo Laptop Power But Black Screen
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
The customer has already made a selection.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114488639
- Customer
- Andrea
- Phone
- (910) 612-0944
- Primary issue
- Lenovo Laptop Power But Black Screen
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68996
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $324.95 Customer-facing summary: We can replace the entire motherboard with a new motherboard with a good working memory slot. This would allow us to repair the computer and give the system back it's additional memory slot for the added memory in your system. This replacement motherboard would come with a 1 year warranty against defects, but does not cover physical or liquid damage and would take 3 to 5 business days to arrive. Approval timestamp: August 6, 2026 at 10:19 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Thank you for the update, it is better news than I expected! If I go with the recommended solution will the downloaded files (memory) remain intact? Received: August 6, 2026 at 10:14 AM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 2. None — $629.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Andrea, this is Anthony from The Computer Warriors. I have completed my checks on your device and found the device has a faulty memory slot on the board. This is why the system is not showing any image on the display, but seems like its coming on. This device has a very small amount of on-board memory that does allow the computer to turn on correctly when I remove the add-on memory from the bad slot. This on-board memory allows us to confirm the system can show display out and all of your data is safe. Below are some options for repair and replacement. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 2. None — $629.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Andrea, this is Anthony from The Computer Warriors. I have completed my checks on your device and found the device has a faulty memory slot on the board. This is why the system is not showing any image on the display, but seems like its coming on. This device has a very small amount of on-board memory that does allow the computer to turn on correctly when I remove the add-on memory from the bad slot. This on-board memory allows us to confirm the system can show display out and all of your data is safe. Below are some options for repair and replacement. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 2. None — $629.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Andrea, this is Anthony from The Computer Warriors. I have completed my checks on your device and found the device has a faulty memory slot on the board. This is why the system is not showing any image on the display, but seems like its coming on. This device has a very small amount of on-board memory that does allow the computer to turn on correctly when I remove the add-on memory from the bad slot. This on-board memory allows us to confirm the system can show display out and all of your data is safe. Below are some options for repair and replacement. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 2. None — $629.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Andrea, this is Anthony from The Computer Warriors. I have completed my checks on your device and found the device has a faulty memory slot on the board. This is why the system is not showing any image on the display, but seems like its coming on. This device has a very small amount of on-board memory that does allow the computer to turn on correctly when I remove the add-on memory from the bad slot. This on-board memory allows us to confirm the system can show display out and all of your data is safe. Below are some options for repair and replacement. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68996 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.