Computer Warriors
Tickets/#68989

Ticket #68989

Gregory · HP Desktop - No Boot Device after storms

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114466580
Customer
Gregory
Phone
(585) 975-9864
Primary issue
HP Desktop - No Boot Device after storms
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68989

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $469.90
2. None — $689.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Greg, this is Anthony from The Computer Warriors. We have completed our checks on your device and found that the internal hard drive in the system has failed and was causing your issues. Luckily the drive was failed in a manner it kept the system from booting, but did not keep me from being about to backup your personal files on the unit. Below are options for repair and replacement. Thank you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $469.90
2. None — $689.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Greg, this is Anthony from The Computer Warriors. We have completed our checks on your device and found that the internal hard drive in the system has failed and was causing your issues. Luckily the drive was failed in a manner it kept the system from booting, but did not keep me from being about to backup your personal files on the unit. Below are options for repair and replacement. Thank you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $469.90
2. None — $689.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Greg, this is Anthony from The Computer Warriors. We have completed our checks on your device and found that the internal hard drive in the system has failed and was causing your issues. Luckily the drive was failed in a manner it kept the system from booting, but did not keep me from being about to backup your personal files on the unit. Below are options for repair and replacement. Thank you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68989
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.