Ticket #68974
Joe · Dell Latitude Disk Read Error Boot Issue
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114452853
- Customer
- Joe
- Phone
- (910) 232-9918
- Primary issue
- Dell Latitude Disk Read Error Boot Issue
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68974
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $529.95 2. None — $369.90 3. Minimum — $329.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your Dell Latitude's hard drive has completely failed. This laptop also can't run Windows 11, and support for its current version of Windows ends this year. Because of that, we strongly recommend replacing the laptop rather than repairing it, but we can still repair it if you'd prefer to go that route. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68974 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.