Ticket #68969

Ryan · Hp ZBook Hack Issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 114432896
Customer: Ryan
Phone: (910) 746-3700
Primary issue: Hp ZBook Hack Issue
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68969

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateAug 4, 5:40 PM

RepairShopr ticket status update requested: Customer Reply

approvalAug 4, 5:40 PM

Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$210.00
Customer-facing summary:
We would backup the locally stored personal files on the device, wipe the drive and reinstall Windows 11 with doing all updates for Windows itself along with drivers for the system. We would then migrate the personal files back onto the unit.
Approval timestamp:
August 4, 2026 at 5:40 PM EDT
Next recommended RepairShopr status:
Customer Reply

status updateAug 4, 2:24 PM

RepairShopr ticket status update requested: Quote Ready

options publishedAug 4, 2:24 PM

Repair Options Published to Customer Portal
1. Recommended — $479.90
2. Minimum — $210.00
Customer notified:
No

update publishedAug 4, 2:24 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Ryan, this is Anthony from The Computer Warriors. We have completed our checks on your device to make sure there were no other hardware issues that would keep us from completing the data backup and reinstall on your device. During our checks we found two areas of hardware reports we wanted to make you aware of. The first is the system reports the battery life at fair with a health of 71%, which means the battery only holds about 3/4 of the original charge from it's first use. The second area is the internal SSD is passing tests, but is currently reporting wear indicators which means the drive is reporting to it's internal system that it is starting to wear out and is not able to do wear leveling correctly as the drive has run out of blocks to use for wear leveling. Below will be options for repair to replace the battery an drive and complete a reinstall with data transfer, and an option with just reinstall and data transfer.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedAug 4, 2:23 PM

Repair Options Published to Customer Portal
1. Recommended — $479.90
2. Minimum — $210.00
Customer notified:
No

update publishedAug 4, 2:23 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Ryan, this is Anthony from The Computer Warriors. We have completed our checks on your device to make sure there were no other hardware issues that would keep us from completing the data backup and reinstall on your device. During our checks we found two areas of hardware reports we wanted to make you aware of. The first is the system reports the battery life at fair with a health of 71%, which means the battery only holds about 3/4 of the original charge from it's first use. The second area is the internal SSD is passing tests, but is currently reporting wear indicators which means the drive is reporting to it's internal system that it is starting to wear out and is not able to do wear leveling correctly as the drive has run out of blocks to use for wear leveling. Below will be options for repair to replace the battery an drive and complete a reinstall with data transfer, and an option with just reinstall and data transfer.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedAug 4, 2:23 PM

Repair Options Published to Customer Portal
1. Recommended — $479.90
2. Minimum — $210.00
Customer notified:
No

update publishedAug 4, 2:23 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Ryan, this is Anthony from The Computer Warriors. We have completed our checks on your device to make sure there were no other hardware issues that would keep us from completing the data backup and reinstall on your device. During our checks we found two areas of hardware reports we wanted to make you aware of. The first is the system reports the battery life at fair with a health of 71%, which means the battery only holds about 3/4 of the original charge from it's first use. The second area is the internal SSD is passing tests, but is currently reporting wear indicators which means the drive is reporting to it's internal system that it is starting to wear out and is not able to do wear leveling correctly as the drive has run out of blocks to use for wear leveling. Below will be options for repair to replace the battery an drive and complete a reinstall with data transfer, and an option with just reinstall and data transfer.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdJul 30, 5:19 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68969
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.