Ticket #68965
Jonathon · Gaming Laptop Display Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68965 (Jonathon Martin) CRITICAL ISSUES: - Storage critically low: C: drive has only 1% remaining capacity (1775GB total, nearly full). This will severely impact system performance and may cause application failures. - Recent app crashes: 189 crashes detected. Combined with low disk space, this indicates potential system instability. - System File Checker failure: Windows Resource Protection could not start the repair service. This suggests potential system file corruption or permission issues that cannot be automatically repaired. NOTABLE FINDINGS: - USB Flash Drive detected: Samsung Flash Drive detected via SMART info. Verify this is customer-owned and not a security concern. - D: drive formatted as exFAT: Secondary drive (59GB) is exFAT formatted. Confirm this is intentional for the customer's use case. RECOMMENDATIONS: - Immediately free up disk space on C: drive. Target getting to at least 15-20% free space. - Run disk cleanup, remove temporary files, and consider moving large files to D: or external storage. - After freeing space, rerun System File Checker to repair any corrupted system files. - Monitor app stability after disk space is resolved.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114423527
- Customer
- Jonathon
- Phone
- (903) 732-7409
- Primary issue
- Gaming Laptop Display Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68965
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68965 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.