Computer Warriors
Tickets/#68959

Ticket #68959

Apreal · acer laptop no power

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114413718
Customer
Apreal
Phone
(252) 764-1524
Primary issue
acer laptop no power
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68959

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$304.95
Customer-facing summary:
We can replace the failed motherboard (the main part inside that powers everything else) with a new one. This part is only available from overseas suppliers, so it may take a while to arrive — if ordered today, current estimates expect it between the 17th and 24th. Replacing it will fix your laptop, but the data on the original motherboard cannot be recovered.
Approval timestamp:
September 8, 2026 at 5:38 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $699.95
2. Minimum — $304.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We took your laptop apart and tested the motherboard (the main circuit board that runs your laptop) with a meter that checks electrical flow. Power is reaching the motherboard, but some parts on it have failed, and that's why the laptop won't turn on. On this laptop model, your data is stored directly on the motherboard itself. Replacing the motherboard will fix the power problem, but the data stored on the old one cannot be recovered.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $699.95
2. Minimum — $304.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We took your laptop apart and tested the motherboard (the main circuit board that runs your laptop) with a meter that checks electrical flow. Power is reaching the motherboard, but some parts on it have failed, and that's why the laptop won't turn on. On this laptop model, your data is stored directly on the motherboard itself. Replacing the motherboard will fix the power problem, but the data stored on the old one cannot be recovered.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $699.95
2. Minimum — $304.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We took your laptop apart and tested the motherboard (the main circuit board that runs your laptop) with a meter that checks electrical flow. Power is reaching the motherboard, but some parts on it have failed, and that's why the laptop won't turn on. On this laptop model, your data is stored directly on the motherboard itself. Replacing the motherboard will fix the power problem, but the data stored on the old one cannot be recovered.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68959
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.