Ticket #68957
Jesse · lenovo clean install
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 68957 Customer: Jesse Munoz CRITICAL ISSUES DETECTED: - Severely low disk space on C: drive - only 4% remaining (237GB total). Immediate action needed to free space or risk system instability. - System File Checker (SFC) failed - "Windows Resource Protection could not start the repair service." This indicates a potential issue with Windows system file integrity that cannot be automatically repaired. - Extremely low RAM configuration - only 8GB total (8x1GB modules). Windows 11 Home with this RAM level will cause significant performance issues, especially with modern applications. - Hard drive SMART information unavailable - "View HDD SMART Info" returned no drivers found. Cannot verify drive health status. NOTABLE FINDINGS: - Most diagnostic tool outputs returned malformed or incomplete data (CSS/styling code instead of results), suggesting possible reporting system issues or data collection problems. Recommend re-running diagnostics to verify actual system status. - Restore point creation status unclear due to incomplete output. RECOMMENDATION: Run diagnostics again to obtain clear results. Address disk space urgently (C: drive critically full). Consider RAM upgrade and investigate SFC failure. Verify hard drive SMART capability.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114388099
- Customer
- Jesse
- Phone
- (910) 368-1236
- Primary issue
- lenovo clean install
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68957
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68957 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.