Ticket #68956

Jackie · Dell Desktop - Scam Popups

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 68956 (Jackie Horton) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates a potential system integrity issue that requires attention. - Recent app crashes detected: 13 crashes recorded. This is above normal and suggests instability. HARDWARE STATUS: - SSD health: Samsung SSD 870 EVO 500GB shows all SMART attributes within normal parameters. No imminent drive failure detected. - Temperature: Drive operating at 29°C (normal range). - Power-on hours: 9,944 hours (approximately 1.1 years of operation - normal for active use). DISK SPACE: - C: drive at 465GB capacity (appears to have adequate free space based on 500GB total). - E: drive at 131GB (exFAT). - G: drive at 799GB (exFAT). No critical disk space threshold violations detected. OTHER FINDINGS: - System time sync completed successfully. - Restore point created successfully. - No Blue Screen of Death events found in logs. - Device Manager check completed (detailed driver list available). RECOMMENDATION: The primary concern is the System File Checker failure and the elevated app crash count. Recommend running SFC scan in Safe Mode with elevated privileges, or consider running DISM repair commands. Investigate recent app crashes to identify problematic software.

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 114387602
Customer: Jackie
Phone: (910) 398-1080
Primary issue: Dell Desktop - Scam Popups
RepairShopr status: —
TechSuite report: Detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68956

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

techsuite reportJul 31, 4:48 PM

TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).

portal createdJul 29, 4:15 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68956
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.