Ticket #68950
Kim · lenovo yoga no power
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114378633
- Customer
- Kim
- Phone
- (910) 333-5702
- Primary issue
- lenovo yoga no power
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68950
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: I know I told you to fix my computer but could you give me some more time to think about it Received: August 14, 2026 at 8:53 AM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $419.95 Customer-facing summary: We can replace the motherboard in your Lenovo Yoga with a new one that works with all of your other parts. This should get your laptop back up and running just like before, with no drop in performance. Approval timestamp: August 14, 2026 at 6:37 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $419.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We took your laptop apart and tested the main circuit board with a multi-meter. Power is coming in correctly from the charging port, but the board itself isn't turning on or sending that power where it needs to go. To fix this, we'll need to replace the motherboard in your laptop. The good news is that your SSD (the drive that stores your files) and all the data on it are still intact. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $419.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We took your laptop apart and tested the main circuit board with a multi-meter. Power is coming in correctly from the charging port, but the board itself isn't turning on or sending that power where it needs to go. To fix this, we'll need to replace the motherboard in your laptop. The good news is that your SSD (the drive that stores your files) and all the data on it are still intact. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68950 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.