Ticket #68948
Ava · Dell Inspiron Laptop Screen Repair
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR AVA PETERSON (TICKET 68948) CRITICAL ISSUES FOUND: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Recent application crash detected: 1 crash logged. Review Event Viewer for details on affected application. STORAGE STATUS: - Drive C: 452GB capacity with adequate free space (not over threshold) - Drive D: 131GB capacity (exFAT) - usable - Drive E: 0GB capacity (FAT) - appears to be empty or not properly recognized - Drive F: 799GB capacity (exFAT) - usable No SMART failures or hard drive errors reported. SYSTEM STATUS: - No Blue Screen of Death events detected - No malware detected by HijackThis or other security tools - No battery issues reported - Device Manager shows no critical hardware failures - Drivers are installed and loaded normally RECOMMENDATIONS: - Investigate the System File Checker failure - may require Safe Mode boot or Windows repair - Review Event Viewer crash logs to identify which application crashed and why - Monitor Drive E status as 0GB capacity is unusual and may indicate a hardware or recognition issue - Consider running SFC /scannow from elevated Command Prompt if WRP service can be restored Overall system appears stable aside from the WRP service issue and single app crash.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114377220
- Customer
- Ava
- Phone
- (910) 282-2416
- Primary issue
- Dell Inspiron Laptop Screen Repair
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68948
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $224.95 Customer-facing summary: We would order a new OEM Display directly from Dell to resolve your damaged display issue. The part would take 3 to 5 business days to arrive, not including the weekend. Approval timestamp: August 3, 2026 at 6:21 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $224.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ava, we have completed our checks on your device and found no major hardware or software issues with the device other than the damaged display. The unit gets a wonderful bill of health. Below will be listed the repair quote along with time frame. Thank you! Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $224.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ava, we have completed our checks on your device and found no major hardware or software issues with the device other than the damaged display. The unit gets a wonderful bill of health. Below will be listed the repair quote along with time frame. Thank you! Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $224.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ava, we have completed our checks on your device and found no major hardware or software issues with the device other than the damaged display. The unit gets a wonderful bill of health. Below will be listed the repair quote along with time frame. Thank you! Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $224.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ava, we have completed our checks on your device and found no major hardware or software issues with the device other than the damaged display. Below will be listed the repair quote along with time frame. Thank you! Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $224.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ava, we have completed our checks on your device and found no major hardware or software issues with the device other than the damaged display. Below will be listed the repair quote along with time frame. Thank you! Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68948 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.