Ticket #68935
Andrew · asus custom build no display
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68935 (Andrew Latta) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Disk space critically low: C: drive has only 6% remaining capacity (approximately 28.5GB free on 475GB drive). This is below safe operating threshold and can cause system instability, performance degradation, and prevent Windows updates. - Recent application crashes detected: 3 app crashes logged. Review Event Viewer for specific crash details and affected applications. NOTABLE FINDINGS: - External USB storage detected (ASolid USB drive). SMART information shows zero values across all attributes, which is typical for USB devices but confirms external storage is connected. - Restore point creation completed successfully. - System time synchronized. RECOMMENDATIONS: - Immediate action required: Free up disk space on C: drive. Target minimum 15-20% free space (70-95GB on this drive). - Investigate System File Checker failure and consider running SFC /scannow in Safe Mode or attempting Windows Repair. - Review Event Viewer Application logs to identify which applications are crashing and determine if pattern exists. - Monitor system stability after disk space is resolved, as low disk space can cause cascading issues.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114344980
- Customer
- Andrew
- Phone
- +1 (419) 779-5304
- Primary issue
- asus custom build no display
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68935
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $85.00 Customer-facing summary: We can run a full tune-up on your PC, updating Windows and all the software that helps your hardware run properly. This can help get your system into a more stable state. Approval timestamp: August 27, 2026 at 6:35 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop has been crashing or closing programs unexpectedly - we counted 3 of these over the past month. We also found some error messages being reported by one of the internal components. On the positive side, we didn't find any evidence of a full system shutdown, and your main drive is healthy. We have had no display issues here in shop since we began testing your computer. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop has been crashing or closing programs unexpectedly - we counted 3 of these over the past month. We also found some device errors being reported by one of the internal components. On the positive side, we didn't find any evidence of a full system shutdown or blue screen, and your main drive is healthy. We have had no display issues here in shop since we began testing your computer. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68935 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.