Computer Warriors
Tickets/#68934

Ticket #68934

Avant · Predator Laptop Charging Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 68934 Customer: Avant Cardaroplli CRITICAL ISSUES DETECTED: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that require attention. - Recent app crashes: 13 crashes detected. This suggests application stability or compatibility problems that warrant investigation. - No SMART data available: View HDD SMART Info tool returned no driver data. Unable to assess hard drive health status. Recommend verifying storage driver installation or running alternative diagnostics. DISK SPACE STATUS: - C: drive at 95% capacity (952GB total, minimal free space remaining). This is critically high and will impact system performance and Windows updates. - D: drive at 100% capacity (131GB exFAT). Full drive detected. - F: drive at 100% capacity (799GB exFAT). Full drive detected. RECOMMENDATIONS: - Immediately free up space on C: drive - critical for system stability - Investigate and resolve the 13 recent application crashes - Repair or restore system files using alternative recovery methods since WRP failed - Verify storage drivers are properly installed to enable SMART monitoring No malware detected. No BSOD events found. No hardware failures detected beyond storage capacity issues.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

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Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114342650
Customer
Avant
Phone
(919) 704-6181
Primary issue
Predator Laptop Charging Issues
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68934

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

I've ordered a backup cable and its on the way for Monday. I can come in on Tuesday to test/compare it to my original plug and I'll pay for the dc port if necessary then. I'm going to put off any upgrades at the moment as I've been moving files around onto an external hardrive and would want to finish that first before upgrading the internal. 
Thank you very much 🖤

Received:
August 1, 2026 at 11:56 AM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. None — $329.85
2. None — $144.90
3. None — $184.95
4. Recommended — $784.85
5. Recommended — $934.80
6. None — $849.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Avant, we have completed our checks on your device and have multiple options listed below of what we've found during our checks on your device. During our checks, we found no major hardware or software issues with your device. We did find that the system only has 16GB of RAM total and is using roughly 55% to 65% at idle without any games running in the background. So when a game in launched, we are most likely getting into the 80% or higher range of RAM used. We would recommend upgrading this to 32GB to give the system more hardware resources to work with during games, which could lead to better overall performance during intense tasks. We also found the system has a 1TB SSD that is 93% full, and is getting low on space for new programs or applications to be installed as well as making it harder for the system to properly wear the SSD evenly to keep healthy long term. We would recommend either upgrading this to a larger size like 2TB or going through and removing unneeded games or files to free up space. As for the charging issues, we don't see any clear and obvious damage to the charging port in the system or the charger. We can see in the charger what looks to be apart of the metal collar inside missing, but without another exact charger to compare to we can only assume this is not correct and is highly likely the cause of your issues. Below will be multiple quotes for upgrades and repair. There are quote a few options, so take your time reading through them and if you have any questions, just text back and we'll answer them. Thank you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. None — $329.85
2. None — $144.90
3. None — $184.95
4. Recommended — $784.85
5. Recommended — $934.80
6. None — $849.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Avant, we have completed our checks on your device and have multiple options listed below of what we've found during our checks on your device. During our checks, we found no major hardware or software issues with your device. We did find that the system only has 16GB of RAM total and is using roughly 55% to 65% at idle without any games running in the background. So when a game in launched, we are most likely getting into the 80% or higher range of RAM used. We would recommend upgrading this to 32GB to give the system more hardware resources to work with during games, which could lead to better overall performance during intense tasks. We also found the system has a 1TB SSD that is 93% full, and is getting low on space for new programs or applications to be installed as well as making it harder for the system to properly wear the SSD evenly to keep healthy long term. We would recommend either upgrading this to a larger size like 2TB or going through and removing unneeded games or files to free up space. As for the charging issues, we don't see any clear and obvious damage to the charging port in the system or the charger. We can see in the charger what looks to be apart of the metal collar inside missing, but without another exact charger to compare to we can only assume this is not correct and is highly likely the cause of your issues. Below will be multiple quotes for upgrades and repair. There are quote a few options, so take your time reading through them and if you have any questions, just text back and we'll answer them. Thank you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. None — $329.85
2. None — $144.90
3. None — $184.95
4. Recommended — $784.85
5. Recommended — $934.80
6. None — $849.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Avant, we have completed our checks on your device and have multiple options listed below of what we've found during our checks on your device. During our checks, we found no major hardware or software issues with your device. We did find that the system only has 16GB of RAM total and is using roughly 55% to 65% at idle without any games running in the background. So when a game in launched, we are most likely getting into the 80% or higher range of RAM used. We would recommend upgrading this to 32GB to give the system more hardware resources to work with during games, which could lead to better overall performance during intense tasks. We also found the system has a 1TB SSD that is 93% full, and is getting low on space for new programs or applications to be installed as well as making it harder for the system to properly wear the SSD evenly to keep healthy long term. We would recommend either upgrading this to a larger size like 2TB or going through and removing unneeded games or files to free up space. As for the charging issues, we don't see any clear and obvious damage to the charging port in the system or the charger. We can see in the charger what looks to be apart of the metal collar inside missing, but without another exact charger to compare to we can only assume this is not correct and is highly likely the cause of your issues. Below will be multiple quotes for upgrades and repair. There are quote a few options, so take your time reading through them and if you have any questions, just text back and we'll answer them. Thank you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. None — $329.85
2. None — $144.90
3. None — $184.95
4. Recommended — $784.85
5. Recommended — $934.80
6. None — $849.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Avant, we have completed our checks on your device and have multiple options listed below of what we've found during our checks on your device. During our checks, we found no major hardware or software issues with your device. We did find that the system only has 16GB of RAM total and is using roughly 55% to 65% at idle without any games running in the background. So when a game in launched, we are most likely getting into the 80% or higher range of RAM used. We would recommend upgrading this to 32GB to give the system more hardware resources to work with during games, which could lead to better overall performance during intense tasks. We also found the system has a 1TB SSD that is 93% full, and is getting low on space for new programs or applications to be installed as well as making it harder for the system to properly wear the SSD evenly to keep healthy long term. We would recommend either upgrading this to a larger size like 2TB or going through and removing unneeded games or files to free up space. As for the charging issues, we don't see any clear and obvious damage to the charging port in the system or the charger. We can see in the charger what looks to be apart of the metal collar inside missing, but without another exact charger to compare to we can only assume this is not correct and is highly likely the cause of your issues. Below will be multiple quotes for upgrades and repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  12. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  13. options published
    Repair Options Published to Customer Portal
1. None — $329.85
2. None — $144.90
3. None — $184.95
Customer notified:
No
  14. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Avant, we have completed our checks on your device
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  15. options published
    Repair Options Published to Customer Portal
1. None — $329.85
2. None — $144.90
3. None — $184.95
Customer notified:
No
  16. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Avant, we have completed our checks on your device
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  17. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68934
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.