Computer Warriors
Tickets/#68931

Ticket #68931

John · Custom Build General Diag

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 68931 (John Williams) CRITICAL ISSUES FOUND: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file corruption or WRP service malfunction. Recommend manual SFC scan or repair attempt. - Recent app crashes detected: 206 crash events recorded - suggests instability or incompatible software. Review Event Viewer for crash patterns and affected applications. NOTABLE FINDINGS: - View HDD SMART Info returned: "No drivers were found on this system" - unusual result that may indicate SMART monitoring driver missing or disabled. Verify storage controller drivers are properly installed. - Restore point creation and system time sync tools returned partial/garbled output - suggests possible reporting tool issue or system instability during diagnostics. DISK SPACE STATUS: - C: drive 953GB total (utilization not specified in report) - D: drive 953GB total (utilization not specified in report) - E: drive 181GB total on exFAT (utilization not specified in report) - F: drive 749GB total (utilization not specified in report) Recommend checking actual free space percentages to rule out capacity issues. RECOMMENDATION: Run manual System File Checker (sfc /scannow) from elevated command prompt. Review Windows Event Viewer Application and System logs for crash details. Verify all storage drivers are current. Re-run diagnostics after addressing WRP issue.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114335620
Customer
John
Phone
(910) 443-1249
Primary issue
Custom Build General Diag
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68931

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
4. None — $369.95
Customer notified:
No
  2. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Approved
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware or software issues with the device. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$369.95
Customer-facing summary:
Another option we could do would be a full system thermal cleaning and tuneup of the system, as well as upgrade the RAM from 16GB to 32GB. This option could be completed in one to two business days.
Approval timestamp:
July 31, 2026 at 2:29 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
4. None — $369.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware or software issues with the device. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
4. None — $369.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware or software issues with the device. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
4. None — $369.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware or software issues with the device. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
4. None — $369.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware or software issues with the device. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
4. None — $369.95
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware or software issues with the device. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  16. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
4. None — $369.95
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware or software issues with the device. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  18. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
Customer notified:
No
  19. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware issues with the system and no major software issues either. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  20. options published
    Repair Options Published to Customer Portal
1. None — $534.90
2. Recommended — $584.90
3. Minimum — $260.00
Customer notified:
No
  21. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, we have completed our checks on your device and found no major hardware issues with the system and no major software issues either. During our testing we did find that someone had went into a system setting and set the system to only see and use 1 of the processors 8 cores. Once this was changed, the system sped up greatly and is now far more usable. During our tests the system did report the two 1TB Intel drives in your system are healthy and working well, but are reporting wear indicators which just means they are getting older and are getting close to or have hit their minimum threshold for reads and writes before needing to report them. This doesn't mean the drives are failing or are going to fail soon, but it does recommend either replacing the drive/s to preserve data and prevent data loss, or at minimum keep anything important backed up in-case of a drive failure. We also found the system only has 16GB or RAM, and for gaming devices we recommend 32GB to give the system the most resources to perform as best it can. Below will be some options for repair and upgrades for the system to help extend the life and keep the system performing at peak shape.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  22. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).
  23. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68931
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.