Ticket #68928
Linda · Dell AOI Blue Screen
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68928 (Linda Wilson) CRITICAL ISSUES: - System File Checker failed - Windows Resource Protection could not start the repair service. This indicates a potential system integrity problem that needs investigation. - Storage critically low - E:\ drive shows 0GB remaining capacity. This requires immediate attention to prevent system instability. - Recent app crashes detected - 26 recent application crashes logged. This suggests potential software conflicts or system stability issues. NOTABLE FINDINGS: - KIOXIA NVMe drive (256GB) showing normal SMART status with 32,161 power-on hours. No imminent drive failure detected, but drive age should be monitored. - System time was synced and restore point created successfully. - No Blue Screen of Death events detected in logs. RECOMMENDATION: Address the E:\ drive space issue immediately. Investigate the System File Checker failure - may require running SFC scan in Safe Mode or using DISM repair tools. Review the 26 recent app crashes to identify problematic applications.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114324153
- Customer
- Linda
- Phone
- (910) 262-5610
- Primary issue
- Dell AOI Blue Screen
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68928
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: So, if I’m clear, the computer is working fine, thank you. But I have two options to improve the computer, is this correc? Received: July 31, 2026 at 11:16 AM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $285.00 2. Minimum — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We got your Dell AIO started back up successfully. Your computer has several "driver updater" programs installed, and these can cause problems by installing software your system doesn't need, and by fighting with each other in a way that can damage that software. Aside from this, your computer is otherwise in good shape for its age. We can see the printer is showing an error, but without being able to test it in person where it's set up and running, there isn't much we can troubleshoot beyond confirming there is an issue. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68928 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.