Computer Warriors
Tickets/#68922

Ticket #68922

Earl · ASUS Laptop Charge Port Broken

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114298532
Customer
Earl
Phone
(201) 919-3619
Primary issue
ASUS Laptop Charge Port Broken
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68922

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Minimum — $239.80
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Earl, this is Anthony from The Computer Warriors. I have completed my checks on your device and found three areas that will need to be addressed to get the computer back into a working state. The unit will need a replacement charging port, replacement charger, and replacement battery. We would highly recommend not repairing the computer and looking into replacement devices. We could then migrate your data from this older unit to a newer unit. We do have replacement options in store if you would like to come look at them. Listed below is the minimum the device would need to get repaired.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Minimum — $239.80
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Earl, this is Anthony from The Computer Warriors. I have completed my checks on your device and found three areas that will need to be addressed to get the computer back into a working state. The unit will need a replacement charging port, replacement charger, and replacement battery. We would highly recommend not repairing the computer and looking into replacement devices. We could then migrate your data from this older unit to a newer unit. We do have replacement options in store if you would like to come look at them. Listed below is the minimum the device would need to get repaired.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Minimum — $239.80
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Earl, this is Anthony from The Computer Warriors. I have completed my checks on your device and found three areas that will need to be addressed to get the computer back into a working state. The unit will need a replacement charging port, replacement charger, and replacement battery. We would highly recommend not repairing the computer and looking into replacement devices. We could then migrate your data from this older unit to a newer unit. We do have replacement options in store if you would like to come look at them. Listed below is the minimum the device would need to get repaired.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Minimum — $239.80
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Earl, this is Anthony from The Computer Warriors. I have completed my checks on your device and found three areas that will need to be addressed to get the computer back into a working state. The unit will need a replacement charging port, replacement charger, and replacement battery. We would recommend not repairing the computer and looking into replacements and then migrate your data from this older unit to a newer unit. Below will be listed the repair quote to fix your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Minimum — $239.80
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Earl, this is Anthony from The Computer Warriors. I have completed my checks on your device and found three areas that will need to be addressed to get the computer back into a working state. The unit will need a replacement charging port, replacement charger, and replacement battery. We would recommend not repairing the computer and looking into replacements and then migrate your data from this older unit to a newer unit. Below will be listed the repair quote to fix your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68922
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.