Ticket #68919
Kevin · Asus Laptop Internet Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68919 (Kevin Thomas) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service." This indicates potential system file integrity issues that cannot be automatically repaired. NOTABLE FINDINGS: - Recent app crashes detected: 6 crashes recorded in system logs. Recommend reviewing Event Viewer for crash details and affected applications. - SSD SMART status normal: Samsung SSD 870 EVO shows all attributes within acceptable ranges. No imminent drive failure indicators detected. - Storage capacity acceptable: C: drive at 464GB with reasonable free space available. No critical disk space warnings. - Battery health check: Tool ran but results not clearly displayed in report. Recommend manual verification if customer reports power issues. OBSERVATIONS: - Most diagnostic tools returned partial or unreadable output (CSS/formatting data instead of clear results). This may indicate a reporting issue rather than system problems. - No blue screens, malware, or hardware failures detected in the tools that produced readable output. RECOMMENDATION: Address the Windows Resource Protection failure first. Run SFC /scannow from elevated command prompt, or consider running DISM repair if SFC continues to fail. Request customer feedback on the 6 recent app crashes to identify patterns or specific problematic applications.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114292145
- Customer
- Kevin
- Phone
- (270) 792-6020
- Primary issue
- Asus Laptop Internet Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68919
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68919 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.