Ticket #68918
Jakob · custom build crashing/blue screen
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68918 (Jakob Anilao) CRITICAL ISSUES: - System File Checker failed to start repair service - indicates potential Windows system file integrity issues that cannot be automatically remediated - Disk space critically low - only 6% remaining capacity across storage drives (approximately 1.4TB free out of ~2.3TB total). This is well above the 85-90% threshold and will impact system performance and stability - 39 recent application crashes detected - indicates potential software conflicts, driver issues, or system instability HARDWARE STATUS: - All SMART checks passed on all four Samsung SSD 870 EVO drives (Disks 0-3) - no imminent drive failures detected - All drives show normal operating temperatures (24-25C) and acceptable power cycle counts - No uncorrectable errors or reallocated sectors reported OTHER FINDINGS: - Restore point created successfully - System time synchronized - No Blue Screen of Death events detected in event logs RECOMMENDATIONS: - Address disk space urgently - delete unnecessary files, move data to external storage, or add additional drive capacity - Investigate application crash logs to identify problematic software or drivers - Run System File Checker from elevated command prompt (sfc /scannow) to attempt Windows system file repairs - Monitor system stability after cleanup and repairs
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114291995
- Customer
- Jakob
- Phone
- (805) 216-9856
- Primary issue
- custom build crashing/blue screen
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68918
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $185.00 Customer-facing summary: We can reinstall your operating system after backing up your main drive's data and then move that data back on to your drive. During this process we'll install all of the proper drivers and BIOS updates needed to keep the system stable. This process will remove any apps or games your PC has on it so they will need to be reinstalled afterwards. Approval timestamp: August 19, 2026 at 2:13 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $185.00 2. Minimum — $110.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing and closing programs unexpectedly — we counted 39 of these over the past month. We also found evidence that your computer has fully shut down and restarted on its own due to serious errors. Along with this, we found some hardware-related error messages recorded on your system. On the positive side, we didn't find any signs of your main hard drive failing. We believe these crashes were caused by missing drivers — the software that lets your computer talk to its hardware — which corrupted the operating system entirely. After removing a few recent updates, the computer will now start up into Windows but will still crash, so it will need to be reinstalled from scratch and retested. Your data does appear to be intact and could be recovered if needed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $185.00 2. Minimum — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing and closing programs unexpectedly — we counted 39 of these over the past month. We also found evidence that your computer has fully shut down and restarted on its own due to serious errors. Along with this, we found some hardware-related error messages recorded on your system. On the positive side, we didn't find any signs of your main hard drive failing. We believe these crashes were caused by missing drivers — the software that lets your computer talk to its hardware — which corrupted the operating system entirely. After removing a few recent updates, the computer will now start up into Windows but will still crash, so it will need to be reinstalled from scratch and retested. Your data does appear to be intact and could be recovered if needed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $185.00 2. Minimum — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing and closing programs unexpectedly — we counted 39 of these over the past month. We also found evidence that your computer has fully shut down and restarted on its own due to serious errors. Along with this, we found some hardware-related error messages recorded on your system. On the positive side, we didn't find any signs of your main hard drive failing. We believe these crashes were caused by missing drivers — the software that lets your computer talk to its hardware — which corrupted the operating system entirely. After removing a few recent updates, the computer will now start up into Windows but will still crash, so it will need to be reinstalled from scratch and retested. Your data does appear to be intact and could be recovered if needed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68918 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.