Computer Warriors
Tickets/#68908

Ticket #68908

Stan · dell to lenovo data clone transfer

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114282869
Customer
Stan
Phone
(252) 560-7188
Primary issue
dell to lenovo data clone transfer
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68908

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $300.00
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tried to copy the data from your old computer to your new one, but your old computer would not start up properly, so we could not do the copy that way. Next we took the hard drive out of your old computer and connected it directly to a machine we use for transferring data, but the drive would not connect and no data could be read from it. We tried the same thing again using a different computer that runs Linux, but this also did not work. To get the data off this drive, it would need to go to data recovery experts who use advanced techniques.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $300.00
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tried to copy the data from your old computer to your new one, but your old computer would not start up properly, so we could not do the copy that way. Next we took the hard drive out of your old computer and connected it directly to a machine we use for transferring data, but the drive would not connect and no data could be read from it. We tried the same thing again using a different computer that runs Linux, but this also did not work. To get the data off this drive, it would need to go to data recovery experts who use advanced techniques.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $300.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tried to copy the data from your old computer to your new one, but your old computer would not start up properly, so we could not do the copy that way. Next we took the hard drive out of your old computer and connected it directly to a machine we use for transferring data, but the drive would not connect and no data could be read from it. We tried the same thing again using a different computer that runs Linux, but this also did not work. To get the data off this drive, it would need to go to data recovery experts who use advanced techniques.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68908
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.