Computer Warriors
Tickets/#68904

Ticket #68904

Joshua · Custom Build Temp Check

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - TICKET 68904 Customer: Joshua Dunaway CRITICAL ISSUES: - Hard drive at 0% remaining capacity - immediate action required. Storage critically full across multiple partitions (C:, D:, F: all showing 0GB free). - System File Checker unable to start repair service - indicates potential system file corruption or permission issues. - 34 recent application crashes detected - suggests system instability, likely exacerbated by disk space exhaustion. - 2 Device Manager errors currently active - hardware or driver-related issues present. SECONDARY FINDINGS: - HDD SMART information shows USB storage device detected (PNY USB 3.2.1 FD) but limited diagnostic data available from SMART scan. - Anti-Cheat Expert driver (ACE-BASE, ACE-SSC-DRV64) installed - confirm with customer if intentional, as these can cause system instability if not properly maintained. RECOMMENDED ACTIONS: 1. Immediately free up disk space on C: drive - delete temporary files, move data to external storage, or expand storage capacity. 2. Run System File Checker again once disk space is available to repair any corrupted system files. 3. Investigate the 2 Device Manager errors - check for driver conflicts or hardware issues. 4. Monitor application stability after resolving disk space issue - crashes should resolve once system has adequate free space. 5. Consider disabling or reinstalling Anti-Cheat Expert if crashes persist after cleanup. No malware detected. No BSOD events found in recent history.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114280170
Customer
Joshua
Phone
(910) 795-5030
Primary issue
Custom Build Temp Check
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68904

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$429.90
Customer-facing summary:
We can install a new exact replacement motherboard along with a new air cooler to cool the processor in your system. This would resolve the faulty USB ports on the rear of the unit as well as fix the overheating issue with the system. We recommend air coolers as they have a much lower failure rate and can compete with a lot of the 240mm watercoolers on the market today.The motherboard would take 3 to 5 business days to arrive, not including the weekend.
Approval timestamp:
July 29, 2026 at 1:22 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $429.90
2. Minimum — $159.95
3. None — $484.90
4. Minimum — $214.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, we have completed our checks on your device and found two issues. The first issue we found is the watercooler in your system has a failing pump and is no longer moving water as it should which is causing system temperatures to jump to 100C under load. We also noticed that the system has two USB ports on the back that do not work at all, and when anything is plugged into them, it reports an issue. This is a physical fault on the motherboard itself and would need the motherboard replaced to resolve this. With this type of issue, we cannot say if it will cause anymore issues down the line or become worse and cause other USB ports to have issues. Below we will have a few options for repair for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $429.90
2. Minimum — $159.95
3. None — $484.90
4. Minimum — $214.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, we have completed our checks on your device and found two issues. The first issue we found is the watercooler in your system has a failing pump and is no longer moving water as it should which is causing system temperatures to jump to 100C under load. We also noticed that the system has two USB ports on the back that do not work at all, and when anything is plugged into them, it reports an issue. This is a physical fault on the motherboard itself and would need the motherboard replaced to resolve this. With this type of issue, we cannot say if it will cause anymore issues down the line or become worse and cause other USB ports to have issues. Below we will have a few options for repair for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $429.90
2. Minimum — $159.95
3. None — $484.90
4. Minimum — $214.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, we have completed our checks on your device and found two issues. The first issue we found is the watercooler in your system has a failing pump and is no longer moving water as it should which is causing system temperatures to jump to 100C under load. We also noticed that the system has two USB ports on the back that do not work at all, and when anything is plugged into them, it reports an issue. This is a physical fault on the motherboard itself and would need the motherboard replaced to resolve this. With this type of issue, we cannot say if it will cause anymore issues down the line or become worse and cause other USB ports to have issues. Below we will have a few options for repair for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $429.90
2. Minimum — $159.95
3. None — $484.90
4. Minimum — $214.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, we have completed our checks on your device and found two issues. The first issue we found is the watercooler in your system has a failing pump and is no longer moving water as it should which is causing system temperatures to jump to 100C under load. We also noticed that the system has two USB ports on the back that do not work at all, and when anything is plugged into them, it reports an issue. This is a physical fault on the motherboard itself and would need the motherboard replaced to resolve this. With this type of issue, we cannot say if it will cause anymore issues down the line or become worse and cause other USB ports to have issues. Below we will have a few options for repair for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $429.90
2. Minimum — $159.95
3. None — $484.90
4. Minimum — $214.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, we have completed our checks on your device and found two issues. The first issue we found is the watercooler in your system has a failing pump and is no longer moving water as it should which is causing system temperatures to jump to 100C under load. We also noticed that the system has two USB ports on the back that do not work at all, and when anything is plugged into them, it reports an issue. This is a physical fault on the motherboard itself and would need the motherboard replaced to resolve this. With this type of issue, we cannot say if it will cause anymore issues down the line or become worse and cause other USB ports to have issues. Below we will have a few options for repair for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. Recommended — $429.90
2. Minimum — $159.95
3. None — $484.90
4. Minimum — $0.00
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, we have completed our checks on your device and found two issues. The first issue we found is the watercooler in your system has a failing pump and is no longer moving water as it should which is causing system temperatures to jump to 100C under load. We also noticed that the system has two USB ports on the back that do not work at all, and when anything is plugged into them, it reports an issue. This is a physical fault on the motherboard itself and would need the motherboard replaced to resolve this. With this type of issue, we cannot say if it will cause anymore issues down the line or become worse and cause other USB ports to have issues. Below we will have a few options for repair for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  16. options published
    Repair Options Published to Customer Portal
1. Recommended — $429.90
2. Minimum — $159.95
3. None — $484.90
4. Minimum — $0.00
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, we have completed our checks on your device and found two issues. The first issue we found is the watercooler in your system has a failing pump and is no longer moving water as it should which is causing system temperatures to jump to 100C under load. We also noticed that the system has two USB ports on the back that do not work at all, and when anything is plugged into them, it reports an issue. This is a physical fault on the motherboard itself and would need the motherboard replaced to resolve this. With this type of issue, we cannot say if it will cause anymore issues down the line or become worse and cause other USB ports to have issues. Below we will have a few options for repair for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  18. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).
  19. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68904
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.