Ticket #68903
Daniel · ASUS Zenbook Screen Replacement
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 68903 Customer: Daniel Terry CRITICAL ISSUES: - System File Checker (SFC) failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file corruption or protection service failure that needs immediate attention. - RAM configuration is severely undersized at 16GB total (8x 2GB modules). This is critically low for modern systems and will cause severe performance degradation and system instability. - Storage capacity concern: Drive C:\ is at 454GB with limited free space remaining on a system drive. Recommend checking available free space percentage - if below 10% free, this will impact system performance and Windows updates. OUT OF THE ORDINARY FINDINGS: - View HDD SMART Info reported "No drivers were found on this system" - this is abnormal and suggests potential storage driver issues or SMART monitoring unavailability. - Recent app crashes detected: 3 crashes logged. Review crash logs for specific applications and patterns. - Multiple storage drives present (C:, D:, E:, F:) with mixed file systems (NTFS, exFAT, FAT) - verify if all are intentional and in use. RECOMMENDATION: Priority actions: (1) Investigate SFC failure and repair Windows system files, (2) Address critically low RAM configuration, (3) Verify HDD/storage driver status and SMART monitoring capability, (4) Review application crash logs for root cause.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114278868
- Customer
- Daniel
- Phone
- (910) 599-0232
- Primary issue
- ASUS Zenbook Screen Replacement
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68903
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Is there any possibility of getting the computer fixed any sooner? I leave for work out of town next Monday for a week and need it with me. Received: July 27, 2026 at 3:48 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $799.95 Customer-facing summary: We can replace the damaged display assembly which with a new hinge up assembly which will include new display, lid, hinges, and cables directly from ASUS and come with a 1 year warranty against defects. But does not cover physical damage. Approval timestamp: July 27, 2026 at 3:11 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $799.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Daniel, this is Anthony from The Computer Warriors. We have completed our checks on your device and found no major issues with the unit. Everything gets a good clean bill of health and the unit will just need a screen replacement. We can get this directly from ASUS and it would be here in about 5 to 7 business days. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $799.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Daniel, this is Anthony from The Computer Warriors. We have completed our checks on your device and found no major issues with the unit. Everything gets a good clean bill of health and the unit will just need a screen replacement. We can get this directly from ASUS and it would be here in about 5 to 7 business days. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $799.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Daniel, this is Anthony from The Computer Warriors. We have completed our checks on your device and found no major issues with the unit. Everything gets a good clean bill of health and the unit will just need a screen replacement. We can get this directly from ASUS and it would be here in about 5 to 7 business days. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $799.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Daniel, this is Anthony from The Computer Warriors. We have completed our checks on your device and found no major issues with the unit. Everything gets a good clean bill of health and the unit will just need a screen replacement. We can get this directly from ASUS and it would be here in about 5 to 7 business days. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68903 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.