Ticket #68893
Caleb · Dell Laptop Processor Fan
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 68893 (Caleb Nocton) CRITICAL ISSUES: - Hard drive space critically low: E:\ drive showing 0GB remaining capacity (FAT partition) - Recent app crashes detected: 29 crashes logged - System File Checker unable to run: Windows Resource Protection could not start repair service - indicates potential system file corruption or permission issues - Secondary NVMe drive (512GB) showing "Unknown" status on Reallocated Sectors Count attribute in SMART data - requires attention STORAGE CONFIGURATION: - C:\ drive: 459GB total (NTFS) - moderate usage - D:\ drive: 57GB total (exFAT) - appears to be external/secondary storage - E:\ drive: 0GB remaining (FAT) - FULL - this drive needs immediate attention or should be cleared/removed NOTES: The E:\ drive being completely full may be contributing to system instability and the app crashes. The inability to run System File Checker should be investigated further. The secondary NVMe drive's SMART status warrants monitoring. Recommend: Clear E:\ drive, run System File Checker again once permissions are restored, and monitor the 512GB NVMe drive for potential issues.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114239835
- Customer
- Caleb
- Phone
- (910) 524-1987
- Primary issue
- Dell Laptop Processor Fan
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68893
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $689.85 2. Minimum — $304.90 3. None — $1,699.95 4. None — $1,849.95 5. None — $1,549.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Caleb, during our testing here is what we found. We found the CPU fan has failed and will need to be replaced, along with finding the battery is also failing and end of life and it is starting to puff up as lithium batteries do when they age and start to fail. We also found the 500GB SSD in your system is 98% full and that can cause the system to perform poorly, not take critical system updates and also not be able to update any games or programs that are installed. Below are options to repair your device and also options for replacement. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $689.85 2. Minimum — $304.90 3. None — $1,699.95 4. None — $1,849.95 5. None — $1,549.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Caleb, during our testing here is what we found. We found the CPU fan has failed and will need to be replaced, along with finding the battery is also failing and end of life and it is starting to puff up as lithium batteries do when they age and start to fail. We also found the 500GB SSD in your system is 98% full and that can cause the system to perform poorly, not take critical system updates and also not be able to update any games or programs that are installed. Below are options to repair your device and also options for replacement. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $689.85 2. Minimum — $304.90 3. None — $1,699.95 4. None — $1,849.95 5. None — $1,549.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Caleb, during our testing here is what we found. We found the CPU fan has failed and will need to be replaced, along with finding the battery is also failing and end of life and it is starting to puff up as lithium batteries do when they age and start to fail. We also found the 500GB SSD in your system is 98% full and that can cause the system to perform poorly, not take critical system updates and also not be able to update any games or programs that are installed. Below are options to repair your device and also options for replacement. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $689.85 2. Minimum — $304.90 3. None — $1,699.95 4. None — $1,849.95 5. None — $1,549.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Caleb, during our testing here is what we found. We found the CPU fan has failed and will need to be replaced, along with finding the battery is also failing and end of life and it is starting to puff up as lithium batteries do when they age and start to fail. We also found the 500GB SSD in your system is 98% full and that can cause the system to perform poorly, not take updates for critical system updates and also not be able to update any games or programs that are installed. Below are options to repair your device and also options for replacement. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $689.85 2. Minimum — $304.90 3. None — $1,699.95 4. None — $1,849.95 5. None — $1,549.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Caleb, during our testing here is what we found. We found the CPU fan has failed and will need to be replaced, along with finding the battery is also failing and end of life and it is starting to puff up as lithium batteries do when they age and start to fail. We also found the 500GB SSD in your system is 98% full and that can cause the system to perform poorly, not take updates for critical system updates and also not be able to update any games or programs that are installed. Below are options to repair your device and also options for replacement. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68893 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.