Computer Warriors
Tickets/#68889

Ticket #68889

Tom · Dell Laptop Grinding Noise

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114238001
Customer
Tom
Phone
(919) 402-3609
Primary issue
Dell Laptop Grinding Noise
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68889

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

I’m glad it’s still alive! I’ll pick it up by Friday. Thanks

Received:
July 29, 2026 at 10:18 AM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $879.95
2. Recommended — $1,079.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this. If you do not want to get a replacement currently, your current device is available for pickup anytime.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $879.95
2. Recommended — $1,079.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this. If you do not want to get a replacement currently, your current device is available for pickup anytime.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $879.95
2. Recommended — $1,079.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this. If you do not want to get a replacement currently, the device is available for pickup anytime.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $879.95
2. Recommended — $1,079.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this. If you do not want to get a replacement currently, the device is available for pickup anytime.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $879.95
2. Recommended — $1,079.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. Recommended — $879.95
2. Recommended — $1,079.95
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  16. options published
    Repair Options Published to Customer Portal
1. None — $879.95
2. None — $1,079.95
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  18. options published
    Repair Options Published to Customer Portal
1. Recommended — $879.95
2. None — $1,079.95
Customer notified:
No
  19. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  20. options published
    Repair Options Published to Customer Portal
1. Recommended — $879.95
2. None — $1,079.95
Customer notified:
No
  21. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Tom, we have completed our checks on your Dell laptop and found no major issues with the unit. We were able to turn the unit on and it started up find without any major noise or grinding sounds. The unit passed our diagnostics and Dell's built in Diagnostics. We will say this device should be replaced soon as Windows 10 loses it extended support in October of this year, and after that it will no longer receive anymore updates and our protection plan will still protect you from every day viruses and malware. But it cannot protect from operating system exploits that arise after Windows 10 loses support. We would highly recommend a replacement device very soon to prevent this.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  22. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  23. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  24. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  25. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  26. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  27. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  28. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
(none)
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  29. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68889
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.