Computer Warriors
Tickets/#68888

Ticket #68888

Susan · Dell Laptop Slow/ Push Phish Scams

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - TICKET 68888 Customer: Susan Coward CRITICAL ISSUES: - Storage critically low: Only 1% remaining capacity (C: drive has 105GB total with minimal free space). This will cause performance degradation and potential system instability. - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file integrity issues that cannot be automatically remediated. - Device Manager errors detected: 1 error found in Device Manager requiring investigation. NOTABLE FINDINGS: - Recent application crashes: 2 crashes logged. Review Event Viewer for specific crash details and affected applications. - Storage configuration: System has 4 drives (C: 105GB NTFS, D: 931GB NTFS, E: 59GB exFAT, F: 0GB FAT). D: and E: drives appear to have available capacity - recommend moving files from C: to free up critical space. - SMART status: Both HDDs (Seagate 1TB and SK Hynix 128GB) report "Ok" status with no critical SMART failures detected at this time. RECOMMENDATION: Immediate action required: Free up disk space on C: drive by moving files to D: or E: drive, or uninstalling unnecessary applications. The 1% remaining capacity is a critical system risk. After freeing space, attempt System File Checker repair again.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114237783
Customer
Susan
Phone
(910) 512-3015
Primary issue
Dell Laptop Slow/ Push Phish Scams
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68888

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

I also want the platinum protection plan. Can you give me an estimate of when my computer will be ready for pickup? Thanks susan

Received:
July 30, 2026 at 12:21 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$419.90
Customer-facing summary:
We recommend upgrading your main storage to a 500GB SSD (up from 128GB), a fast drive that will hold your files, and copying all your current information over to it so nothing is lost. We'll also upgrade your memory (RAM) from 8GB to 16GB, letting your laptop run more programs at once, on top of the tune-up already planned. Together these upgrades address the speed issues you're experiencing.
Approval timestamp:
July 30, 2026 at 12:14 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $419.90
2. Minimum — $85.00
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop's storage is filling up, which can slow things down over time. It also has 8 GB of memory installed, which is less than we recommend for smooth everyday use. On the plus side, your battery is still holding a strong charge and your main hard drive is healthy. We also found an error related to your wireless network adapter, which can affect how well your laptop connects to Wi-Fi. We found several remote support programs installed on the laptop that could have come from scam attempts, and these should be removed to secure the device from outside threats.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68888
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.