Computer Warriors
Tickets/#68884

Ticket #68884

Johnny · ASUS Laptop Power Issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY FOR TICKET 68884 - JOHNNY GUION CRITICAL ISSUES FOUND: - System File Checker (SFC) failed to start repair service - indicates potential Windows system file corruption or permission issues that require manual intervention - Recent app crashes detected - 12 crashes recorded, suggesting system stability problems or problematic software NOTABLE FINDINGS: - View HDD SMART Info returned no driver data - unable to fully assess hard drive health status; recommend manual SMART check or driver installation - Storage configuration shows mixed file systems (NTFS, exFAT, FAT) across four drives with E:\ drive showing 0GB capacity - verify E:\ drive status and functionality - Restore point creation appears to have completed but actual status unclear from report data RECOMMENDATION: Primary action needed: Investigate why System File Checker cannot start and repair corrupted system files. Address recent application crashes through event log analysis and driver/software updates. Verify hard drive SMART status manually given incomplete diagnostic data. Follow up on E:\ drive capacity issue.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114222451
Customer
Johnny
Phone
(910) 524-4223
Primary issue
ASUS Laptop Power Issue
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68884

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. None — $634.90
2. Recommended — $454.90
3. Minimum — $279.95
4. Minimum — $99.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Johnny, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few areas where we can recommend repairs or upgrades for the unit. Overall the system is in good physical health with no cosmetic damage or internal damage. During our checks we found the issues with power related are to the charger. We found the charger is not making a good connection with the charging jack. We were able to test with another charger here and it gave us no issues no matter how much we moved or wiggled the charger. We also found the internal 1TB SSD is 85% full, so we'd recommend either upgrading the drive to a larger size or deleting unneeded items from the current drive to preserve drive health and longevity.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. None — $634.90
2. Recommended — $454.90
3. Minimum — $279.95
4. Minimum — $99.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Johnny, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few areas where we can recommend repairs or upgrades for the unit. Overall the system is in good physical health with no cosmetic damage or internal damage. During our checks we found the issues with power related are to the charger. We found the charger is not making a good connection with the charging jack. We were able to test with another charger here and it gave us no issues no matter how much we moved or wiggled the charger. We also found the internal 1TB SSD is 85% full, so we'd recommend either upgrading the drive to a larger size or deleting unneeded items from the current drive to preserve drive health and longevity.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. None — $634.90
2. Recommended — $454.90
3. Minimum — $279.95
4. Minimum — $99.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Johnny, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few areas where we can recommend repairs or upgrades for the unit. Overall the system is in good physical health with no cosmetic damage or internal damage. During our checks we found the issues with power related are to the charger. We found the charger is not making a good connection with the charging jack. We were able to test with another charger here and it gave us no issues no matter how much we moved or wiggled the charger. We also found the internal 1TB SSD is 85% full, so we'd recommend either upgrading the drive to a larger size or deleting unneeded items from the current drive to preserve drive health and longevity.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $634.90
2. None — $454.90
3. Minimum — $279.95
4. Minimum — $99.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Johnny, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few areas where we can recommend repairs or upgrades for the unit. Overall the system is in good physical health with no cosmetic damage or internal damage. During our checks we found the issues with power related are to the charger. We found the charger is not making a good connection with the charging jack. We were able to test with another charger here and it gave us no issues no matter how much we moved or wiggled the charger. We also found the internal 1TB SSD is 85% full, so we'd recommend either upgrading the drive to a larger size or deleting unneeded items from the current drive to preserve drive health and longevity.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $634.90
2. None — $454.90
3. Minimum — $279.95
4. Minimum — $99.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Johnny, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few areas where we can recommend repairs or upgrades for the unit. Overall the system is in good physical health with no cosmetic damage or internal damage. During our checks we found the issues with power related are to the charger. We found the charger is not making a good connection with the charging jack. We were able to test with another charger here and it gave us no issues no matter how much we moved or wiggled the charger. We also found the internal 1TB SSD is 85% full, so we'd recommend either upgrading the drive to a larger size or deleting unneeded items from the current drive to preserve drive health and longevity.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  12. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing and restarting unexpectedly, including shutting down to an error screen — we counted about 12 of these crashes over the past month. Your storage drive is filling up, currently sitting at 85% used. Your battery is still holding a charge, but it's not performing at full health anymore. We didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing and restarting unexpectedly, including shutting down to an error screen — we counted about 12 of these crashes over the past month. Your storage drive is filling up, currently sitting at 85% used. Your battery is still holding a charge, but it's not performing at full health anymore. We didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  14. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing and restarting unexpectedly, including shutting down to an error screen — we counted about 12 of these crashes over the past month. Your storage drive is filling up, currently sitting at 85% used. Your battery is still holding a charge, but it's not performing at full health anymore. We didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing and restarting unexpectedly, including shutting down to an error screen — we counted about 12 of these crashes over the past month. Your storage drive is filling up, currently sitting at 85% used. Your battery is still holding a charge, but it's not performing at full health anymore. We didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  16. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing and restarting unexpectedly, including shutting down to an error screen — we counted about 12 of these crashes over the past month. Your storage drive is filling up, currently sitting at 85% used. Your battery is still holding a charge, but it's not performing at full health anymore. We didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing and restarting unexpectedly, including shutting down to an error screen — we counted about 12 of these crashes over the past month. Your storage drive is filling up, currently sitting at 85% used. Your battery is still holding a charge, but it's not performing at full health anymore. We didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  18. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing and restarting unexpectedly, including shutting down to an error screen — we counted about 12 of these crashes over the past month. Your storage drive is filling up, currently sitting at 85% used. Your battery is still holding a charge, but it's not performing at full health anymore. We didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  19. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing and restarting unexpectedly, including shutting down to an error screen — we counted about 12 of these crashes over the past month. Your storage drive is filling up, currently sitting at 85% used. Your battery is still holding a charge, but it's not performing at full health anymore. We didn't find any signs of a failing hard drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  20. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  21. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68884
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.