Ticket #68880
Gabriella · Custom Build Bitlockered, Wipe
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68880 Customer: Gabriella Landreth CRITICAL ISSUES DETECTED: - System File Checker (SFC) failed: "Windows Resource Protection could not start the repair service." This indicates a potential system integrity problem that requires attention. May need manual SFC repair or system file restoration. - Recent application crash detected: 1 crash logged in system. Review Event Viewer for crash details to identify problematic application. NOTABLE FINDINGS: - View HDD SMART Info returned "No drivers were found on this system." This is unusual and suggests either SMART monitoring drivers are missing or not properly installed. Recommend verifying storage controller drivers are installed correctly. - Storage utilization is acceptable across all drives. No disk space threshold issues detected. ITEMS COMPLETED SUCCESSFULLY: - System time synchronized - Restore point created - HDD tested for issues (no failures reported in available data) - Battery health checked - Blue Screen of Death check completed - Device Manager scanned - Startup applications reviewed - Installed drivers listed - Installed applications listed - HijackThis scan completed - ProcessHawk analysis completed RECOMMENDATION: Address the System File Checker failure as priority. Run SFC in Safe Mode or consider Windows Repair if SFC cannot execute. Verify SMART monitoring driver installation for storage subsystem.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114217701
- Customer
- Gabriella
- Phone
- (910) 536-0125
- Primary issue
- Custom Build Bitlockered, Wipe
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68880
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $110.00 Customer-facing summary: Since your system is locked with Bitlocker and needs to be wiped and reinstalled. We can wipe all drives and reinstall Windows 11, get all Windows updates completed along with all system drivers installed with the latest version. This would get the machine in a ready to use state. This could be completed in about 3 hours from approval. Approval timestamp: July 28, 2026 at 10:17 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Gabriella, we have completed our checks on your device and found no hardware issues with the system that would make the system not able to be used. We can confirm the specifications of your device are as follows, AMD Ryzen 9 5900X, 32GB DDR4 RAM, 1TB TeamGroup NVMe SSD, 500GB Samsung NVMe SSD, AMD Radeon 7700XT GPU. All of these parts have been tested and pass for stability. We have a repair quote listed below Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Gabriella, we have completed our checks on your device and found no hardware issues with the system that would make the system not able to be used. We can confirm the specifications of your device are as follows, AMD Ryzen 9 5900X, 32GB DDR4 RAM, 1TB TeamGroup NVMe SSD, 500GB Samsung NVMe SSD, AMD Radeon 7700XT GPU. All of these parts have been tested and pass for stability. We have a repair quote listed below Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Gabriella, we have completed our checks on your device and found no hardware issues with the system that would make the system not able to be used. We can confirm the specifications of your device are as follows, AMD Ryzen 9 5900X, 32GB DDR4 RAM, 1TB TeamGroup NVMe SSD, 500GB Samsung NVMe SSD, AMD Radeon 7700XT GPU. All of these parts have been tested and pass for stability. We have a repair quote listed below Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Gabriella, we have completed our checks on your device and found no hardware issues with the system that would make the system not able to be used. We can confirm the specifications of your device are as follows, AMD Ryzen 9 5900X, 32GB DDR4 RAM, 1TB TeamGroup NVMe SSD, 500GB Samsung NVMe SSD, AMD Radeon 7700XT GPU. All of these parts have been tested and pass for stability. We have a repair quote listed below Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Gabriella, we have completed our checks on your device and found no hardware issues with the system that would make the system not able to be used. We can confirm the specifications of your device are as follows, AMD Ryzen 9 5900X, 32GB DDR4 RAM, 1TB TeamGroup NVMe SSD, 500GB Samsung NVMe SSD, AMD Radeon 7700XT GPU. All of these parts have been tested and pass for stability. We have a repair quote listed below Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Gabriella, we have completed our checks on your device and found no hardware issues with the system that would make the system not able to be used. We can confirm the specifications of your device are as follows, AMD Ryzen 9 5900X, 32GB DDR4 RAM, 1TB TeamGroup NVMe SSD, 500GB Samsung NVMe SSD, AMD Radeon 7700XT GPU. All of these parts have been tested and pass for stability. We have a repair quote listed below Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68880 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.