Computer Warriors
Tickets/#68876

Ticket #68876

Frank · HP AOI No Power

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114210575
Customer
Frank
Phone
(910) 465-6439
Primary issue
HP AOI No Power
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68876

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$319.95
Customer-facing summary:
We can replace the motherboard in the system to get it back up and running which will come with a 1 year warranty against defects, but does not cover physical and liquid damage. The parts would take 3 to 5 business days to arrive, not including weekends.
Approval timestamp:
July 27, 2026 at 3:26 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $614.90
2. Minimum — $319.95
3. None — $649.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Frank, this is Anthony from The Computer Warriors. I have completed my physical check of your device and found no clear physical, electrical, or liquid damage that has cause your issue. This looks like a general hardware failure on the motherboard, which would require it to be replaced. Your device still supports Windows 11, so it can be repaired and continue to get support. Below you will find three options for getting you back up and running.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $614.90
2. Minimum — $319.95
3. None — $649.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Frank, this is Anthony from The Computer Warriors. I have completed my physical check of your device and found no clear physical, electrical, or liquid damage that has cause your issue. This looks like a general hardware failure on the motherboard, which would require it to be replaced. Your device still supports Windows 11, so it can be repaired and continue to get support. Below you will find three options for getting you back up and running.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $614.90
2. Minimum — $319.95
3. None — $649.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Frank, this is Anthony from The Computer Warriors. I have completed my physical check of your device and found no clear physical, electrical, or liquid damage that has cause your issue. This looks like a general hardware failure on the motherboard, which would require it to be replaced. Your device still supports Windows 11, so it can be repaired and continue to get support. Below you will find three options for getting you back up and running.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $614.90
2. Minimum — $319.95
3. None — $649.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Frank, this is Anthony from The Computer Warriors. I have completed my physical check of your device and found no clear physical, electrical, or liquid damage that has cause your issue. This looks like a general hardware failure on the motherboard, which would require it to be replaced. Your device still supports Windows 11, so it can be repaired and continue to get support. Below you will find three options for getting you back up and running.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $614.90
2. Minimum — $319.95
3. None — $649.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Frank, this is Anthony from The Computer Warriors. I have completed my physical check of your device and found no clear physical, electrical, or liquid damage that has cause your issue. This looks like a general hardware failure on the motherboard, which would require it to be replaced. Your device still supports Windows 11, so it can be repaired and continue to get support. Below you will find three options for getting you back up and running.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68876
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.