Computer Warriors
Tickets/#68873

Ticket #68873

Jerry · Apple All in One Booting Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114207523
Customer
Jerry
Phone
(910) 297-6636
Primary issue
Apple All in One Booting Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68873

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $2,449.90
2. Minimum — $1,109.90
3. None — $849.95
4. None — $1,849.90
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks on your iMac and have confirmed the logicboard inside of the system to have a fault and thus is causing your issue. We have some options listed below for replacement devices with data recovery from your failing board and without data recovery. If you choose to go the data recovery route for any of the listed options, that will take 2 to 4 weeks total turn around time, which includes shipping both ways. If you would like to go the replacement option route without data recovery, just let us know and we can adjust the quote.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $2,449.90
2. Minimum — $1,109.90
3. None — $849.95
4. None — $1,849.90
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks on your iMac and have confirmed the logicboard inside of the system to have a fault and thus is causing your issue. We have some options listed below for replacement devices with data recovery from your failing board and without data recovery. If you choose to go the data recovery route for any of the listed options, that will take 2 to 4 weeks total turn around time, which includes shipping both ways. If you would like to go the replacement option route without data recovery, just let us know and we can adjust the quote.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $2,449.90
2. Minimum — $1,109.90
3. None — $849.95
4. None — $1,849.90
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks on your iMac and have confirmed the logicboard inside of the system to have a fault and thus is causing your issue. We have some options listed below for replacement devices with data recovery from your failing board and without data recovery. If you choose to go the data recovery route for any of the listed options, that will take 2 to 4 weeks total turn around time, which includes shipping both ways. If you would like to go the replacement option route without data recovery, just let us know and we can adjust the quote.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $2,449.90
2. Minimum — $1,109.90
3. None — $849.95
4. None — $1,849.90
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks on your iMac and have confirmed the logicboard inside of the system to have a fault and thus is causing your issue. We have some options listed below for replacement devices with data recovery from your failing board and without data recovery. If you choose to go the data recovery route for any of the listed options, that will take 2 to 4 weeks total turn around time, which includes shipping both ways. If you would like to go the replacement option route without data recovery, just let us know and we can adjust the quote.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $2,449.90
2. Minimum — $1,109.90
3. None — $849.95
4. None — $1,849.90
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jerry, we have completed our checks on your iMac and have found and confirmed the logicboard inside of the system to have a fault and thus is causing your issue. We have some options listed below for replacement devices with data recovery from your failing board and without data recovery. If you choose to go the data recovery route for any of the listed options, that will take 2 to 4 weeks total turn around time, which includes shipping both ways. If you would like to go the replacement options without data recovery, just let us know and we can adjust the quote.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68873
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.