Ticket #68872
Vincent · lenovo thinkpad possible virus
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR VINCENT MEEKS - TICKET 68872 CRITICAL ISSUES DETECTED: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file corruption or WRP service malfunction. - Recent app crashes detected (5 instances) - investigate crash logs for pattern or specific application failures. - Low disk space on C: drive - only 12% capacity remaining (approximately 57GB free). Recommend cleanup or archival of old files to prevent performance degradation and system issues. - HDD SMART information unavailable - no drivers detected for storage monitoring. Unable to assess drive health status. Recommend installing storage drivers or updating chipset drivers. SECONDARY FINDINGS: - Multiple storage drives present (C: NTFS, D: exFAT, E: exFAT) - verify all drives are functioning and accessible. - Restore point creation completed successfully - system has recovery point available. RECOMMENDATIONS: - Address low C: drive space immediately to prevent system slowdowns and potential boot failures. - Reinstall or update storage controller/chipset drivers to restore SMART monitoring capability. - Investigate the 5 recent app crashes - review event logs for specific applications or error codes. - Attempt System File Checker repair again after driver updates, or consider running DISM scans for system integrity.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114181160
- Customer
- Vincent
- Phone
- (919) 754-1171
- Primary issue
- lenovo thinkpad possible virus
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68872
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $110.00 Customer-facing summary: We can perform a tune-up on your ThinkPad to help restore stability and help prevent future problems with your operating system, and this will also remove the false virus alert pop-ups you've been getting. We can also set you up with our Anti-Virus Program, starting at $14.95 a month or $139.95 for the year, to help protect your laptop going forward. Approval timestamp: July 29, 2026 at 5:53 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 2. Minimum — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your ThinkPad has closed programs on its own — we counted 5 of these unexpected closures in the past 30 days, and our stability check flagged this as a serious concern. On the plus side, we didn't find any major freezes or full system crashes, your hard drive is healthy, and your battery is still holding a strong charge. Your device is free of viruses, malware, and any programs that could let someone view your screen remotely or scam you. The virus alerts you have been getting were actually just notifications from websites you've visited trying to get you to download malware — they were not real virus warnings from your computer. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your ThinkPad has closed programs on its own — we counted 5 of these unexpected closures in the past 30 days, and our stability check flagged this as a serious concern. On the plus side, we didn't find any major freezes or full system crashes, your hard drive is healthy, and your battery is still holding a strong charge. Your device is free of viruses, malware, and any programs that could let someone view your screen remotely or scam you. The virus alerts you have been getting were actually just notifications from websites you've visited trying to get you to download malware — they were not real virus warnings from your computer. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your ThinkPad has been closing programs unexpectedly — we counted 5 of these unexpected app closures in the past 30 days, and our stability check flagged this as a serious concern. On the plus side, we didn't find any major freezes or blue-screen errors, your hard drive is healthy, and your battery is still holding a strong charge. Your device is free of viruses, malware, and any potential remote viewing or scamming programs. The virus alerts you have been getting were actually just notifications from websites you've visited attempting to get you to download malware. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your ThinkPad has been closing programs unexpectedly — we counted 5 of these unexpected app closures in the past 30 days, and our stability check flagged this as a serious concern. On the plus side, we didn't find any major freezes or blue-screen errors, your hard drive is healthy, and your battery is still holding a strong charge. Your device is free of viruses, malware, and any potential remote viewing or scamming programs. The virus alerts you have been getting were actually just notifications from websites you've visited attempting to get you to download malware. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your ThinkPad has been closing programs unexpectedly — we counted 5 of these unexpected app closures in the past 30 days, and our stability check flagged this as a serious concern. On the plus side, we didn't find any major freezes or blue-screen errors, your hard drive is healthy, and your battery is still holding a strong charge. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68872 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.