Computer Warriors
Tickets/#68869

Ticket #68869

Marcus · Macbook Trackpad Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114175458
Customer
Marcus
Phone
(832) 488-5907
Primary issue
Macbook Trackpad Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68869

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Did you guys press down on the trackpad? That’s what was giving me a hard time was pressing down and clicking. Not just the sensitivity.

Received:
July 28, 2026 at 3:12 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $279.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Marcus, we have completed our checks on your device and found no obvious signs of liquid of physical damage to the trackpad or it's surrounding area. The same goes for the battery as well. We did notice some intermittent sensitivity with the trackpad while you were here at check-in and did still see that during our testing. We ran the Apple Diagnostic tests and it reported no issues with the trackpad, so any repairs that are done if you choose to have them done may not make a difference in the sensitivity. Listed below is a repair option for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $279.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Marcus, we have completed our checks on your device and found no obvious signs of liquid of physical damage to the trackpad or it's surrounding area. The same goes for the battery as well. We did notice some intermittent sensitivity with the trackpad while you were here at check-in and did still see that during our testing. We ran the Apple Diagnostic tests and it reported no issues with the trackpad, so any repairs that are done if you choose to have them done may not make a difference in the sensitivity. Listed below is a repair option for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $279.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Marcus, we have completed our checks on your device and found no obvious signs of liquid of physical damage to the trackpad or it's surrounding area. The same goes for the battery as well. We did notice some intermittent sensitivity with the trackpad while you were here at check-in and did still see that during our testing. We ran the Apple Diagnostic tests and it reported no issues with the trackpad, so any repairs that are done if you choose to have them done may not make a difference in the sensitivity. Listed below is a repair option for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68869
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.