Ticket #68856
Ian · Lenovo laptop - W key not working
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68856 (Ian Paull) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Recent app crashes detected: 32 crashes logged. This is a significant number and warrants investigation into crash logs to identify problematic applications or drivers. NOTABLE FINDINGS: - View HDD SMART Info returned no drivers found. Unable to retrieve SMART health status - this tool may not have executed properly or SMART monitoring drivers are missing. - Disk space status: Drive F:\ showing 0GB capacity, which is abnormal. Verify if this is a reporting error or an actual drive failure/disconnection. - Storage distribution appears normal on primary drives (C, D, E, G all have available space above critical thresholds). RECOMMENDATIONS: - Investigate the 32 recent app crashes - review Event Viewer for crash details and identify problematic applications. - Repair or reinstall Windows Resource Protection to restore system file integrity checks. - Verify drive F:\ status - confirm if it's disconnected, failed, or a reporting error. - Re-run SMART diagnostics with proper drivers loaded to assess hard drive health. - Run full malware scan if not already completed (HijackThis and ProcessHawk results were unreadable in report).
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114109538
- Customer
- Ian
- Phone
- (616) 634-1207
- Primary issue
- Lenovo laptop - W key not working
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68856
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Approved Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly - we counted 32 of these happening over the past month. The good news is we didn't find any full system crashes, your hard drive is healthy, and your battery is still holding a strong charge. The W key problem is caused by a hardware issue, not software, so the keyboard will need to be replaced to fix it. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Approved Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly - we counted 32 of these happening over the past month. The good news is we didn't find any full system crashes, your hard drive is healthy, and your battery is still holding a strong charge. The W key problem is caused by a hardware issue, not software, so the keyboard will need to be replaced to fix it. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Approved Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly - we counted 32 of these happening over the past month. The good news is we didn't find any full system crashes, your hard drive is healthy, and your battery is still holding a strong charge. The W key problem is caused by a hardware issue, not software, so the keyboard will need to be replaced to fix it. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $324.95 Customer-facing summary: We'd replace the section of your laptop that includes the keyboard and trackpad with a new one, since they come as a single part. This would fix your W key, which isn't working right now. Approval timestamp: August 4, 2026 at 8:47 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly - we counted 32 of these happening over the past month. The good news is we didn't find any full system crashes, your hard drive is healthy, and your battery is still holding a strong charge. The W key problem is caused by a hardware issue, not software, so the keyboard will need to be replaced to fix it. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly - we counted 32 of these happening over the past month. The good news is we didn't find any full system crashes, your hard drive is healthy, and your battery is still holding a strong charge. The W key problem is caused by a hardware issue, not software, so the keyboard will need to be replaced to fix it. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $324.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly - we counted 32 of these happening over the past month. The good news is we didn't find any full system crashes, your hard drive is healthy, and your battery is still holding a strong charge. The W key problem is caused by a hardware issue, not software, so the keyboard will need to be replaced to fix it. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68856 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.